Jim Lopez | Page 2

Great service and excellent car deals. Highly recommend Jay and MacDonald Nissan for all your car needs. Highly recommend Jay and MacDonald Nissan for all your car needs. More

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Courteous, expedited transaction. No gimmicks. No extras. No pushy salesperson. They know what you want and very kind people No gimmicks. No extras. No pushy salesperson. They know what you want and very kind people More

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Alex and Gerardo were great to work with. They kept me informed during the whole process and were very professional, kind and personable. The whole process took much less time than I expecte They kept me informed during the whole process and were very professional, kind and personable. The whole process took much less time than I expected, I attribute that to the great McDonald team. Jim in finance closed out the process with the same professionalism and kindness. Thank you to all at McDonald Nissan! More

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I really liked the selection and ease of purchasing and how quickly they get you into finance and on your way. how quickly they get you into finance and on your way. More

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Amazing dealership, great and prompt service with Jay. They got me into the perfect car at the right price. Would recommend these guys to anyone. Best in the state They got me into the perfect car at the right price. Would recommend these guys to anyone. Best in the state More

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I will never purchase another vehicle from McDonald Nissan in Highlands Ranch, Colorado, and I strongly advise others not to either. Three weeks ago, I purchased a GMC Sierra Denali. Within days, I Nissan in Highlands Ranch, Colorado, and I strongly advise others not to either. Three weeks ago, I purchased a GMC Sierra Denali. Within days, I noticed the brakes were squeaking and clearly in need of new brake pads, and the key fob was falling apart and needed replacement. These are basic issues that should never be overlooked on a high-end vehicle. I also made it very clear when I provided my down payment check that it would not clear until Wednesday. I was told not to worry and that the check would not be processed until the following week. Instead, the check was deposited the very next day (Tuesday). When I called to address this, I received no return calls despite multiple attempts and voicemails left for both the Sales Manager, Alex Zavala, and the Finance Manager, Jim Lopez. It took over two weeks to get any response. When I finally spoke with the Finance Manager, Jim Lopez, he told me my salesman would call me back and that replacing the key fob would not be an issue. No one ever followed up. I ultimately had to drive over 30 miles back to the dealership just to speak with someone in person. Today, I met with the Sales Manager, Alex Zavala. His solution regarding the brakes—despite only putting about 500 miles on the truck in three weeks—was that they would look at them, but I would be responsible for paying for the repair. Regarding the key fob, he stated that because it was not written on a “We Owe,” my conversation with the Finance Manager “never happened.” His tone was dismissive, condescending, and showed zero concern for customer service or doing the right thing. Between Alex Zavala (Sales Manager) and Jim Lopez (Finance Manager), the message was clear: once the vehicle rolls off the lot, McDonald Nissan no longer cares about the customer, honoring their word, or earning repeat business. This dealership does not stand behind what they tell you, does not communicate, and does not take responsibility. I will never return, and I will not recommend McDonald Nissan in Highlands Ranch to anyone. More

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Quick and efficient, great costumer service as well as friendly. Spanish speaking is a plus friendly. Spanish speaking is a plus More

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Cathy was a pleasure to deal with. Made the entire process a breeze. Jim Lopez also incredibly helpful and wonderful to deal with. Made the entire process a breeze. Jim Lopez also incredibly helpful and wonderful to deal with. More

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Alex and his team were amazing. Made the car buying process. Smooth. I highly recommend him for your next purchase.!! Made the car buying process. Smooth. I highly recommend him for your next purchase.!! More

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Wheelchair bound needing hand controls to be installed by the Veterans Administration. Jay stayed in touch with updates on recall repairs and VA installation for the past 4 weeks. Jeremy, who will be ma by the Veterans Administration. Jay stayed in touch with updates on recall repairs and VA installation for the past 4 weeks. Jeremy, who will be making the recall repairs, will continue update me on the progress. Jay will deliver the van for the hand controls on Thursday. Establishing independent and reliable transportation will have a profound impact on my life in the coming months and years. Thank you very much. More

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