Jim Lopez | Page 2

Amazing dealership, great and prompt service with Jay. They got me into the perfect car at the right price. Would recommend these guys to anyone. Best in the state They got me into the perfect car at the right price. Would recommend these guys to anyone. Best in the state More

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I will never purchase another vehicle from McDonald Nissan in Highlands Ranch, Colorado, and I strongly advise others not to either. Three weeks ago, I purchased a GMC Sierra Denali. Within days, I Nissan in Highlands Ranch, Colorado, and I strongly advise others not to either. Three weeks ago, I purchased a GMC Sierra Denali. Within days, I noticed the brakes were squeaking and clearly in need of new brake pads, and the key fob was falling apart and needed replacement. These are basic issues that should never be overlooked on a high-end vehicle. I also made it very clear when I provided my down payment check that it would not clear until Wednesday. I was told not to worry and that the check would not be processed until the following week. Instead, the check was deposited the very next day (Tuesday). When I called to address this, I received no return calls despite multiple attempts and voicemails left for both the Sales Manager, Alex Zavala, and the Finance Manager, Jim Lopez. It took over two weeks to get any response. When I finally spoke with the Finance Manager, Jim Lopez, he told me my salesman would call me back and that replacing the key fob would not be an issue. No one ever followed up. I ultimately had to drive over 30 miles back to the dealership just to speak with someone in person. Today, I met with the Sales Manager, Alex Zavala. His solution regarding the brakes—despite only putting about 500 miles on the truck in three weeks—was that they would look at them, but I would be responsible for paying for the repair. Regarding the key fob, he stated that because it was not written on a “We Owe,” my conversation with the Finance Manager “never happened.” His tone was dismissive, condescending, and showed zero concern for customer service or doing the right thing. Between Alex Zavala (Sales Manager) and Jim Lopez (Finance Manager), the message was clear: once the vehicle rolls off the lot, McDonald Nissan no longer cares about the customer, honoring their word, or earning repeat business. This dealership does not stand behind what they tell you, does not communicate, and does not take responsibility. I will never return, and I will not recommend McDonald Nissan in Highlands Ranch to anyone. More

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Quick and efficient, great costumer service as well as friendly. Spanish speaking is a plus friendly. Spanish speaking is a plus More

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Cathy was a pleasure to deal with. Made the entire process a breeze. Jim Lopez also incredibly helpful and wonderful to deal with. Made the entire process a breeze. Jim Lopez also incredibly helpful and wonderful to deal with. More

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Alex and his team were amazing. Made the car buying process. Smooth. I highly recommend him for your next purchase.!! Made the car buying process. Smooth. I highly recommend him for your next purchase.!! More

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Wheelchair bound needing hand controls to be installed by the Veterans Administration. Jay stayed in touch with updates on recall repairs and VA installation for the past 4 weeks. Jeremy, who will be ma by the Veterans Administration. Jay stayed in touch with updates on recall repairs and VA installation for the past 4 weeks. Jeremy, who will be making the recall repairs, will continue update me on the progress. Jay will deliver the van for the hand controls on Thursday. Establishing independent and reliable transportation will have a profound impact on my life in the coming months and years. Thank you very much. More

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I had an exceptional experience at McDonald Nissan and wanted to highlight the outstanding service I received from both Travis and Jim. Travis was incredibly knowledgeable about every aspect of the Roc wanted to highlight the outstanding service I received from both Travis and Jim. Travis was incredibly knowledgeable about every aspect of the Rock Creek Rogue I was interested in. He took the time to walk me through the features, answered every question with confidence, and never once made me feel rushed or pressured. His professionalism and genuine passion for the product made the entire sales process smooth, transparent, and enjoyable. It’s rare to meet someone in sales who strikes the perfect balance between expertise and customer care, but Travis absolutely nailed it. In the finance department, Jim was equally impressive. His expertise was evident from the moment we sat down. He explained all the options clearly, helped me find the best possible terms, and made sure I left feeling confident about my purchase. His efficiency and attention to detail made the paperwork portion quick and painless. Overall, McDonald Nissan delivered a top-tier experience thanks to the professionalism of Travis and Jim. I couldn’t be happier with my new vehicle, and I highly recommend this dealership to anyone looking for knowledgeable staff and exceptional service. More

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Travis was amazing! He was very knowledgeable and very patient. He helped us make a decision on the best car for us. I would highly recommend him! He was very knowledgeable and very patient. He helped us make a decision on the best car for us. I would highly recommend him! More

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Great team to work with, they are very patient and great at giving information on vehicles. at giving information on vehicles. More

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