Jim Morrill | Page 31

Robertsons GMC Truck, INC. responded

Our previous response to you Mr. Ernst still stands true. I wish you and whatever dealer you choose to go to the best of luck. Take care and God Bless ------------------------------------------------------------------------------------------------------------------------ Robertsons GMC Truck, INC. responded publicly on 5/18/23 1:51 PM Hello Mr. Ernst, So first off .. let me sincerely apologize for the troubles you had with your truck. Certainly no one wants to deal with that, and we do our very best to try to either ensure it does not happen or we do what we can when it does. I offer you again the opportunity to sit down and discuss the matter and how we ended up here. I have all the diagnostic information that led to your battery replacement. A battery test is a pass or fail test .. yours failed. At that time there was no issue we could come up with on the starter. The starter operated fine and gave no indication of it being bad. So sadly .. there was no preventing the issue that arose with the starter. We got the vehicle in right away and Josh provided you with a loaner. An awful situation that we did the best we could to manage for you in a timely manner. So again .. I apologize for your inconvenience. We pride ourselves on how we treat our customers and enjoy relationships with them that for some have lasted almost 40 years. We try to go the extra mile for all involved. So to go over your points one by one .. Poor customer service: A loaner vehicle was provided, the vehicle was brought in promptly and fixed. Poor Diagnostic Service: The battery was tested and shown to have failed. Thus, it was replaced. The vehicle was then operating normally. Sadly, there is no real way to diagnose a bad starter if it is operating properly. It later failed and was replaced. Rude Managers: At no time will it be acceptable to treat our customers rudely. Our customers are what keeps us in business and we appreciate them and will help them whenever possible. However unacceptable treatment of our staff will also not be tolerated. Again .. I would love nothing more than to sit down and talk about this and invite you to get in touch. We feel there is no problem that we can't solve together. I wish you well and success in the future either way you decide to go. You get to decide where you go for vehicles and service and I get that. More importantly I don't take that for granted. Take Care, Jim

Robertsons GMC Truck, INC. responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

Robertsons GMC Truck, INC. responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.

Robertsons GMC Truck, INC. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

Robertsons GMC Truck, INC. responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

Robertsons GMC Truck, INC. responded

Thank you for reaching out, Marc! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

Robertsons GMC Truck, INC. responded

Hello Mr. Ernst, So first off .. let me sincerely apologize for the troubles you had with your truck. Certainly no one wants to deal with that, and we do our very best to try to either ensure it does not happen or we do what we can when it does. I offer you again the opportunity to sit down and discuss the matter and how we ended up here. I have all the diagnostic information that led to your battery replacement. A battery test is a pass or fail test .. yours failed. At that time there was no issue we could come up with on the starter. The starter operated fine and gave no indication of it being bad. So sadly .. there was no preventing the issue that arose with the starter. We got the vehicle in right away and Josh provided you with a loaner. An awful situation that we did the best we could to manage for you in a timely manner. So again .. I apologize for your inconvenience. We pride ourselves on how we treat our customers and enjoy relationships with them that for some have lasted almost 40 years. We try to go the extra mile for all involved. So to go over your points one by one .. Poor customer service: A loaner vehicle was provided, the vehicle was brought in promptly and fixed. Poor Diagnostic Service: The battery was tested and shown to have failed. Thus, it was replaced. The vehicle was then operating normally. Sadly, there is no real way to diagnose a bad starter if it is operating properly. It later failed and was replaced. Rude Managers: At no time will it be acceptable to treat our customers rudely. Our customers are what keeps us in business and we appreciate them and will help them whenever possible. However unacceptable treatment of our staff will also not be tolerated. Again .. I would love nothing more than to sit down and talk about this and invite you to get in touch. We feel there is no problem that we can't solve together. I wish you well and success in the future either way you decide to go. You get to decide where you go for vehicles and service and I get that. More importantly I don't take that for granted. Take Care, Jim

Robertsons GMC Truck, INC. responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

Robertsons GMC Truck, INC. responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

Robertsons GMC Truck, INC. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com