Jim Patterson

Bought a Ford hatchback from them. Maybe If you buy a Cadillac they try harder. Sales team was great, both guys I dealt with were stand-up, straighforward and a pleasure to deal with Maybe If you buy a Cadillac they try harder. Sales team was great, both guys I dealt with were stand-up, straighforward and a pleasure to deal with. The Issue came later when an oil change was due. I went by the sticker they had in the window (or they never removed from the previous owner). There Is no way this was correct as when I drained the oil, it was pure black, and I could tell it was very old. The drain plug was also stripped quite badly. That wasn't even the worst part, when I opened the air filter enclosure, there was a full on rodent nest! I'm talking like an entire blanket shredded up piled around the air filter. I would have thought any dealership that has a car parked Inside the garage so their customers can view It has at least run the car through service and changed/checked the fluids. Pretty sad because that makes It hard to trust them for future purchases and to recommend them, and the staff I actually dealt with were 100% people I would love to recommend to friends and do business with in the future. More

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Delightful Experience! Everyone at the dealership was very friendly. Our salesman Jim was a joy to work with and has continued to help with any questions we have had after o Everyone at the dealership was very friendly. Our salesman Jim was a joy to work with and has continued to help with any questions we have had after our purchase. Cody got all our paperwork ready and out the door in no time. I was very happy with my experience purchasing my recent vehicle at Thomson MacConnell. More

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