Jim Robertson

Bought a 2014 Ram 1500 December 28, 2022. On the way home the tire pressure light came on and called the salesman and he said to bring it back. Was going to bring truck back on December 30. O On the way home the tire pressure light came on and called the salesman and he said to bring it back. Was going to bring truck back on December 30. On December 29 the check engine light came on. We brought it to the Service Department two days after buying it. They fixed the tire pressure issue. They did diagnostics for the Service Engine Light. The truck needed a Fuel Sending Sensor which was on backorder. We couldn't get this fixed until almost March. In April the engine started ticking and not running good. Then the Check Engine light came on. We took it to Advance Auto and diagnostics had code P0303 Cylinder 3 Misfire and P219A:Bank 1 Air-Fuel Ratio Imbalance. I called the Sales Department manager and told him about this in May. He said to get the Cylinder 3 Misfire problem fixed and call him back about the Bank 1 Air-Fuel Ratio Imbalance. Never .did we know the money we would have to spend to get it running right. My husband and our son hoped that replacing the sparkplugs and switching the coil packs around would fix it, which they did. But this didn't fix it. So we took it to a reputable Auto Repair shop. They drove it and did diagnostics. It needed Camshaft, Lifter Sets, Cylinder Head Gasket Set, Exhaust Manifold Mounting Kit costing $5,587.58 to get it repaired. We talked to the General Manager at Safford Brown asking him to help us with the cost, but wouldn't. Now the Check Engine light is on again. Diagnostics shows the same code as the one that was on the day after we bought it for a Fuel Sending Sensor which Safford Brown was supposed to have fixed. We are so disappointed with this vehicle. We feel like we bought a LEMON vehicle. More

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I bought a used Hyundai Elantra from Safford in Manassas. I looked for weeks elsewhere and was thinking I would never find the right car. Then a friend referred me to Jim at Safford. Within a few days Jim an I looked for weeks elsewhere and was thinking I would never find the right car. Then a friend referred me to Jim at Safford. Within a few days Jim and Arkeem found me a spectacular used Elantra at a fabulous price! I’m so grateful my friend referred me. They were great to work with; no high pressure sales job. The finance team was easy to work with too! I highly recommend them and will definitely be going back there for my next car! More

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Very courteous dealership. Service bay and employees make it easy to want to keep coming back. Always ready to help and quick responses. Love this dealership. Service bay and employees make it easy to want to keep coming back. Always ready to help and quick responses. Love this dealership. More

by Terryfultz Verified Customer Verified Customer

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Brian/Freddy was an amazing and very helpful tech all employees were great with very little wait time employees were great with very little wait time More

by Rgray Verified Customer Verified Customer

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Zacki made this car buying process very smooth and easy. No hassle and a very smooth transaction. No hassle and a very smooth transaction. More

by jmccauley0 Verified Customer Verified Customer

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A pleasure! Arkeem was great to work with and the price was fair. Thank you! Arkeem was great to work with and the price was fair. Thank you! More

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Outstanding support for a recently purchased used vehicle. On a last-minute Saturday no less. Jim was great! vehicle. On a last-minute Saturday no less. Jim was great! More

by MURPHY8788 Verified Customer Verified Customer

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Very clean dealership. I was helped very quickly and my car took no time at all I was helped very quickly and my car took no time at all More

by ALEXPASCARELLA Verified Customer Verified Customer

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Samie was amazing and is an amazing individual! We’ve bought so many cars throughout many years, and we have always received superior customer service, and honesty from them! We won’t go anywhere e We’ve bought so many cars throughout many years, and we have always received superior customer service, and honesty from them! We won’t go anywhere else. Three generations all go to the same dealership and deal with the same people. We love them just for the fact that they’re so honest, caring and love, Samie!!! their finance is also amazing people so we can’t say enough about a Safford brown Hyundai. We love you. More

by ronya Verified Customer Verified Customer

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Freddy was a pleasure to work with. I would reccomend to all my friends and family I would reccomend to all my friends and family More

by Rgray Verified Customer Verified Customer

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