Jim Sellers

Received excellent service from the service dept at Jim Browne Chevrolet. They met and surpassed all expectations with repair of my vehicle. I will recommend the service department and the sales staff to Browne Chevrolet. They met and surpassed all expectations with repair of my vehicle. I will recommend the service department and the sales staff to anyone with vehicle needs. More

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Awful Experience We may have just had unfortunate timing, but we had an awful experience with this dealership. Wife's car died on the way to work. I leave work and We may have just had unfortunate timing, but we had an awful experience with this dealership. Wife's car died on the way to work. I leave work and it was obviously the transmission and we are only a few months out of warranty. We get it towed to Jim Browne Chevrolet in Dade City. The guy was very nice, professional, and welcoming on the phone. We arrive with the vehicle and wait to be seen. Was not greeted by their A-team in customer relations. The guy was short, blunt, to the point, which was fine with me even if he was borderline annoyed. I prefer transparency when it comes to business dealings. He tells us their transmission tech will be in tomorrow to take it apart and tell us the problem. 4400 estimate for transmission. We get a call the next afternoon, their tech agrees with the assessment. Wife waits to talk to me before we give the go ahead. I give her a list of questions to ask before giving the go ahead. Call the next day and now it's 2400 for takedown costs and then the price of the part to fix it, or 4700 for a new one. The price had gone up 300 dollars for the same service. I also did not like the takedown estimate because a new transmission only costs 2200. But the real kicker is that the tech never even took apart the transmission despite what we were told! I get that they did not want to charge us for the takedown until we said so but we were explicitly told that the tech would take it apart and find the problem the next day. Don't say something if you're not going to do that. And the other kicker is that their service manager can extend the warranty to keep business and it was a vehicle only a few months out of warranty. Because of this, I call Dade City Transmission down the road, and get an estimate for 2700 new and installed with a 3 year unlimited mile warranty. I tell them to send a tow truck. So, we called Jim Browne back and paid the bill. The man knew when we went to pay the bill we were getting it towed "down the road". When the tow truck got there a half an hour later we received the run-a-round and they would not release the vehicle to him. Very disappointed in the professionalism of Jim Browne's service of everything after the phone call. More

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