Jimi Taylor | Page 6

Have always been helpful,and knowledgeable. Considerate. Patient. Not pushy. Appreciate the customer service today. Considerate. Patient. Not pushy. Appreciate the customer service today. More

by LINDADEPIETRO7 Verified Customer Verified Customer

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Made appt for recall part install. Drove 90 miles round trip only to be told they do not have the part in. I bought this vehicle Jan of 2024. We were told then it was part of a recall. Drove 90 miles round trip only to be told they do not have the part in. I bought this vehicle Jan of 2024. We were told then it was part of a recall.... almost 2 years later a day off of work and making the trip to be told part not there. The said once in they will come and get it take it back to their dealership and fix and bring back to Deforest BUT....THE AIRBAG RECALL STILL NOT FIXED.....POOR customer service of GM and Ewald. My salesman has since move on and since older vehicle I feel not important enough to get handled. More

by dale_3 Verified Customer Verified Customer

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Ewald has been a great dealership to service my truck, they have been fair and honest with the work completed and are willing to help take the time when I have questions. they have been fair and honest with the work completed and are willing to help take the time when I have questions. More

by dan.stronghart Verified Customer Verified Customer

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Was able to get in to this location quickly for my service and completed quickly. Pricing good. service and completed quickly. Pricing good. More

by RONNYT2015 Verified Customer Verified Customer

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Went in for brake pads on the passenger side of my truck . Said I need a new caliper it was locked up . Then said I need a new brake rotor . Called me towards the end of the day and said they were bringing . Said I need a new caliper it was locked up . Then said I need a new brake rotor . Called me towards the end of the day and said they were bringing it around for me and said drivers side locked up . So I had to get them changed the next day . Had it overnight and over $ 1200. 00 later . My truck has only 52000 miles on it a.d needed all this work !!! Also at time of write up I asked for them to replace the windshield wipers . NEVER did that . And they had it overnight!!! I won't go back !!!! There's other places i can take it . More

by Gar.bear44 Verified Customer Verified Customer

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Alec is a fantastic service advisor, I would recommend both him and Ewald to ANYONE. both him and Ewald to ANYONE. More

by BIGCOUNTRY Verified Customer Verified Customer

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It was an average experience. I’ve had much better experiences at other Chevy dealerships. I won’t be back. I’ve had much better experiences at other Chevy dealerships. I won’t be back. More

by Dbjs Verified Customer Verified Customer

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Disappointed in the pricing. Almost $400 for 3 tpms sensors. Then I was denied ability to use 15% coupon when I went to pay. Need to be more transparent when customer is committi Almost $400 for 3 tpms sensors. Then I was denied ability to use 15% coupon when I went to pay. Need to be more transparent when customer is committing to work. More

by P Verified Customer Verified Customer

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He’s very professional and he has everything ready when you walk in the door. All you have to do is wait for him to do a short check up your car and you are out the door.. He’s a great kid. you walk in the door. All you have to do is wait for him to do a short check up your car and you are out the door.. He’s a great kid. More

by BROWNILEDIE2021 Verified Customer Verified Customer

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Always friendly, my car was done when they said it would be. Jimmy was very helpful be. Jimmy was very helpful More

by KAYGILBERT Verified Customer Verified Customer

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