Jimmy Merrill | Page 3

Under any circumstances, I would not recommend purchasing from this dealership. They employ shady, questionable tactics during the purchase process, such as offering to lower your interest rate if you buy a from this dealership. They employ shady, questionable tactics during the purchase process, such as offering to lower your interest rate if you buy a warranty, even with a perfect credit score. I made my deal entirely over the phone, but upon arrival, the terms changed. They refused to accept my vehicle as a trade due to $9500 equity, saying they'd have to buy it outright instead. After involving the owner, Nick Johnson, he admitted this was a common practice with positive equity trades, causing higher sales tax and license fees because the entire sale price of the new vehicle is taxed rather than just the difference after trade-in. This leads to significantly increased costs. I had to reverse the deal and return the car. Despite the headache, Nick tried to make it right, and we purchased a year older car, qualifying for a lower interest rate. They still did fuzzy math on the contract, causing multiple hits on my credit report, delayed payoffs, and financing issues. Additionally, we found a concealed chip on the hood covered with touch-up paint, despite their supposed detailing. The detailer at this dealership is terrible at their job. We felt they made the first deal right aside from the rock chip on the hood. A week after our purchase, there was an active recall, which I suspect was known before our purchase. For my Bronco Two Door purchase, Nick offered to sell it $500 under invoice for the inconvenience. The deal was made via phone, text, and email. Nick assigned his Sales Manager, Jimmie, who lacks people skills and customer service ability. They again manipulated the interest rate to pad their pockets. The new Bronco was garbage with two dents on the hood, poor manufacturing quality, and multiple issues such as water leaks, dangerous driver assistance, rattling doors, and wind noise. When I discovered the dents, their solution was to install a bug shield. Jimmie’s unprofessional response included a comment about not asking technicians to wear rubber suits to avoid damage. This indicated poor service quality. I did not get the Bronco at $500 under invoice as promised. I traded it in after one week and lost $5000 due to its deficiencies. This vehicle should never have been sold. In hindsight, I should never have bought from them after the first deal’s issues. My brother also bought a $95K vehicle from them. If they treat serious buyers like this, how will they treat you? Save yourself the headaches we experienced and buy elsewhere. More

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