Jimmy Musto
Jimmy Musto at Koons Easton Toyota

Jimmy Musto

Asst. Service Manager

Koons Easton Toyota

6730 Ocean Gateway
Easton, MD 21601

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3.9
25 Reviews
3.9

25 Reviews

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25 Reviews of Jimmy Musto

October 13, 2025

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Employee Rating

The service was great and not a long wait. I will be coming back again More

by audragordon47
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Recommend Dealer
Yes
Oct 13, 2025

Koons Easton Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Koons Easton Toyota. We look forward to having you as one of our valued customers for many more years to come!

October 13, 2025

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Great service and enjoyable to deal with. Service takes a little time but I do feel confident in the quality of the repairs More

by shorebilly68
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Recommend Dealer
Yes
Oct 13, 2025

Koons Easton Toyota responded

Thank you for choosing Koons Easton Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 13, 2025

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Your left and right hands are clearly out of sync, and your consistent request for feedback from the time I checked out to several emails and phone calls is too much. Then I got a call for an appointment More

by clubnev
Recommend Dealer
No
Oct 16, 2025

Koons Easton Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible for someone from our management team to reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time. Hopefully, we can get to the bottom of this.

April 23, 2025

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Everyone there was friendly and knowledgeable, I was especially appreciative of how easy the made it for me to reschedule when a schedule conflict came up ! More

by Gore5143
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Recommend Dealer
Yes
Apr 23, 2025

Koons Easton Toyota responded

We're delighted to hear that our team at Koons Easton Toyota made your experience smooth and accommodating. Thank you for sharing this positive feedback, and we're here whenever you need us!

March 05, 2025

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Rachel Coyne was extremely accommodating and informative on what needed to be to be done to my car. Waiting room comfortable. More

by Debe
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Recommend Dealer
Yes
Mar 06, 2025

Koons Easton Toyota responded

We're delighted to hear that Rachel provided such accommodating and informative service at Koons Easton Toyota. It's great to know you found the waiting room comfortable as well! Thank you for sharing your experience with us.

January 24, 2025

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I'm surprised that the dealer did not even vacuum the car when they had it for service. And they don't wash it. I understand that, but not vacuuming the car. That's reallisa Bryson, so we'll have a the warra More

by rblynch
Service Price Transparency
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Recommend Dealer
Yes
Jan 24, 2025

Koons Easton Toyota responded

Thank you for your feedback. We apologize for the oversight during your service visit at Koons Easton Toyota and appreciate you bringing it to our attention. We'll work on improving this aspect of our service moving forward!

September 16, 2024

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Everyone is very nice there an service team did my 10,000 mile service great More

by Jrhine
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Recommend Dealer
Yes
Sep 16, 2024

Koons Easton Toyota responded

The team at Koons Easton Toyota appreciates your review. Thank you, Jrhine!

January 31, 2024

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Been going to this dealer for about 16 years and have always experienced great staff and service . More

by Jim
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Recommend Dealer
Yes
Jan 31, 2024

Koons Easton Toyota responded

The team at Koons Easton Toyota loves seeing great reviews! Thank you, Jim!

August 06, 2023

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Staff was very courteous and helpful and the service was completed in a timely manor More

by Jim
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Recommend Dealer
Yes
Aug 07, 2023

Koons Easton Toyota responded

Thank you for the review, Jim! We appreciate the kind feedback and hope to see you again at Koons Easton Toyota!

July 15, 2023

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Employee Rating

I had service on my 2001 highlander. The service manager was very polite and took care of my air conditioning problem. He called and found a condenser in Salisbury, He had it deliver More

by nicktspl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2023

Koons Easton Toyota responded

Hi Nick, thank you for choosing Koons Easton Toyota for your service needs! We're glad to hear that our service manager took care of your air conditioning problem and got it fixed promptly. We hope you had a great vacation and enjoyed the cool ride in the hot weather. Have a wonderful day!

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