Jimmy Steff | Page 2

everyone dropping the ball so, I bought my 2013 jeep wrangler brand new with the top of the line warranty. 4 free oil changes...only got 3. had to fight about that, I lost. so, I bought my 2013 jeep wrangler brand new with the top of the line warranty. 4 free oil changes...only got 3. had to fight about that, I lost. In for a problem in the column of the steering wheel...still not fixed, they said my battery was dead and wanted to charge me over $200 for a battery. went to Auto Zone and battery was fine...so it was not the battery...still have the problem with the steering column...5 years later. I am suppose to get a free car while my jeep is in the shop...they changed their minds...??? The "customer care specialist", Lynn said she would make an appointment for me to come back in and get everything resolved ( much more than I have mentioned) and she never called me back...7 months ago...SMH. I have had so many aggrevating situations with NAPELTON SERVICE DEPT!! THEY STINK!!! THEY'RE AWEFUL !!! And it's mainly the management promising thy'll fix the problem, then bail out. And obviously...THE MECHANICS DON'T KNOW WHAT THEY are doing either. It makes feel like I wish I NEVER BOUGHT FROM NAPELTON !!! It makes me feel like selling my Jeep because they have not honored the warranty nor fixed any problems. I have to keep going back and going back and calling and calling and still get no where. It sucks!! AND PLEASE SHARE THIS WITH THE DEALERSHIP!!! THEY NEED TO KNOW!! More

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