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Jimmy Truong
Jimmy Truong
Product Specialist
East Hartford Chevrolet
585 Connecticut Boulevard
East Hartford, CT 06108
25 Reviews
25 Reviews
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25 Reviews of Jimmy Truong
July 13, 2025
This was my first new car purchase. I cannot describe how awful the experience was at this dealership. First. there was a hard demand to pay an extra $999 for a protective paint coating I cannot describe how awful the experience was at this dealership. First. there was a hard demand to pay an extra $999 for a protective paint coating and $299 for VIN etching required on every new vehicle purchased at this dealership. Then there was an attempt to explain through a lie that all of the vehicles were coated and etched upon arrival, so the fees would be due. Eventually, those fees were removed during my closing of the deal on the phone, so the vehicle moved forward to a purchase by me. The dealer also had nerve to mention that we were coming from out of state and the dealership would not be making any additional money on us. The salesperson pointed out that we were traveling from out of state only to get the vehicle at a great price; however this was their internet price with no negotiation, so this clearly comes across as a rude salesperson. Fast forward to the day of pickup. The new vehicle was not prepped as one would expect. The vehicle was ran through a quick wash or just sprayed down with water, no detail. The vehicle had visible scratches and dirt on it. The salesman never looked at the vehicle prior to pickup, yet claimed “you should have seen the condition this was in before you came, we sent it back once already”. The salesperson had a guy in the maintenance shop using a spray bottle and rag wipe down only the areas we pointed out, no more. The manager was told by us that he should speak to the prep department as this was unacceptable. The response back was “we do not have a prep department, we send it out, and this is how the cars come back. You got the car at a great discount, what more do you expect.” The manger even told my Dad “I cannot spend any more time with you, it’s the last day of the month and we have thirty pickups today” then walked away. I will say, my Dad attempted to buy a second new vehicle while he was there, and was stonewalled by them for a few hours; hearing at least four times (through several follow-ups), “once we finish the first purchase we can move onto another”. Reality check, no one ever entered the dealership to pick up any other vehicles during our wait. The salesperson mentioned he could not use the computer in his cubicle because the finance manager needed to finalize my paperwork there, not in his office. The finance manager also confirmed the vehicle did not have a protective paint coating applied nor any etching done, so the initial pressure was a hard sales tactic to charge an additional $1300 to offset the published internet pricing. This is a unprofessional bait and switch scheme to pressure the customer. Clearly, this dealership’s operation is unprofessional. We eventually finalized all of my new vehicle paperwork, then the keys were handed over to us. There was NO explanation of the vehicle’s operation, nor any review of the safety features, no direction on OnStar set up, nor follow-up on GM perks. This dealership was not interested in making this a special first time experience for me. They also let GM down, because their interfacing with the customer was non existent. My family felt like we were booted off the property once the cash exchanged hands. We did not close on a second vehicle, nor was this dealership interested in any other business from us because we were from out of state. Business greed set in and clearly they were only concerned with future revenue through vehicle maintenance. GM/Chevrolet should be very disappointed with how their product is being presented and the extreme lack of customer service. I would NOT recommend this dealership to anyone; leadership starts at the top and clearly it is lacking here. Most of the new cars on the lot we dirty, had visible bird poop on the paint, and layers of filth. We were told the vehicles get cleaned up just before pickup. If we knew this in advance, we wouldn’t have made such a long journey. I would rate this dealership low and extremely unprofessional. More
by Nicholas
Verified Customer
March 09, 2025
East Hartford Chevrolet provided an excellent buying experience. Especially business manager Albert Frigugliett was wonderful to work with experience. Especially business manager Albert Frigugliett was wonderful to work with More
by CHRISTOPHERWALSH8
Other Employees Tagged: Albert Frigugliett
March 04, 2025
Over all good experience no pressure from anyone at the dealership.Jimmy went out of his way to deliver our car to us.There was a problem with registration as DMV was closed on the day we came to pick up t dealership.Jimmy went out of his way to deliver our car to us.There was a problem with registration as DMV was closed on the day we came to pick up the car. Overall very satisfied r More
by pdemetrion60
February 27, 2025
Great and fast service. The dealership met my needs with great solutions and was simple and friendly! The dealership met my needs with great solutions and was simple and friendly! More
by Ben Gilliam
Other Employees Tagged: Juwan Ursal, Cyd Ortiz, Joe Leone, Hector Salazar , Steve Murphy
January 19, 2025
great people good understanding of the situation i was in and i got the vehicle i wanted and i got the vehicle i wanted More
by none
Other Employees Tagged: Juwan Ursal, Cyd Ortiz, Joe Leone, Hector Salazar , Steve Murphy
December 17, 2024
Very poor experience! !!!! Jim made it seem like he was giving your top trade in value on your vehicle. And showed you how much he was giving, but failed to tell you he a !!!! Jim made it seem like he was giving your top trade in value on your vehicle. And showed you how much he was giving, but failed to tell you he added your down payment to your trade in value column on the agreement. And when question about it, he claims it was to lessen your tax. He shows you your trade in valve, but you have to do the math of all the numbers to realized you be had. The business manager is just as bad. Saving a couple hundred on the trade in tax against thousand is a big difference. If they were straight forward on the trade, I would have never bought the vehicle. I have never been so disappointed in a car dealer ship as East Hartford Chevrolet. And I have bought over 10 brand GM new vehicle in my life time. Its about time to look elsewhere. And with over 2 dozen number on the contract, I guess you have to take to a lawyer to review. and not trust Robert Lewis More
by TIMEB
October 31, 2024
The price on the truck was the attraction that got me. The trade in was fair. The sale person was great. The people at the dealer ship were all very friendly. I will recommend this dealership to other The trade in was fair. The sale person was great. The people at the dealer ship were all very friendly. I will recommend this dealership to other people. More
by TIMEB
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