Jimmy Zeimet | Page 4

Worst customer service ever!!! They should have some internal training on superior customer service techniques. The employees act like they have more important things to do than assist customers. internal training on superior customer service techniques. The employees act like they have more important things to do than assist customers. More

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They have always done a great job with my cars. Jimmy is the service writer that I always go to. Hes been my service writer for a long time. Knows his business and knows his customers. the service writer that I always go to. Hes been my service writer for a long time. Knows his business and knows his customers. More

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Wasn’t notified when vehicle was complete the next day. Had to call after airbag recall was done. Taken in Thursday and picked up the following Monday Had to call after airbag recall was done. Taken in Thursday and picked up the following Monday More

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It was easy to set up an appointment online. The car was done quickly and the staff were friendly. Thanks to everyone I worked with. Everything was really great! done quickly and the staff were friendly. Thanks to everyone I worked with. Everything was really great! More

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I brought my daughters car in for service. Jimmy was very helpful and courteous through the whole process. It turns out the car had more issues than we had planned for so we are looking to trade it in. We wi helpful and courteous through the whole process. It turns out the car had more issues than we had planned for so we are looking to trade it in. We will follow up with the sales team. More

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Wow before calling me saying the truck is done make sure it's done your organization is terrible don't lose the key again please you didn't even know the truck was in the back yard and nobody knew where the it's done your organization is terrible don't lose the key again please you didn't even know the truck was in the back yard and nobody knew where the key was 45 minutes to an hour More

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Oil change and recall Get one of your service bosses can make up a check list of when you're right out of high school technicians do oil changes so people don't get oil all Get one of your service bosses can make up a check list of when you're right out of high school technicians do oil changes so people don't get oil all over their brand new driveway because somebody doesn't tighten the oil plug or the oil filter More

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WORSE SERVICE DEPARTMENT EVER! They don't care. It is an ordeal every single time. They screw up and it's oh well. I have had my sheep in there several times. They are always sorry They don't care. It is an ordeal every single time. They screw up and it's oh well. I have had my sheep in there several times. They are always sorry but nothing ever changes. More

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Not good machanics Terrible place. Guys dont get back to you. They don't take responsibility or apologize for mistakes made when oil filter was not tight and leaked. Sup Terrible place. Guys dont get back to you. They don't take responsibility or apologize for mistakes made when oil filter was not tight and leaked. Super expensive comparatively. More

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This place is absolutely horrendous. I have gone here in the past because they convinced me that for my Dodge Intrepid, the non-Dealer mechanics did not take care of my car – that the 5 to 6 hour wait, and the past because they convinced me that for my Dodge Intrepid, the non-Dealer mechanics did not take care of my car – that the 5 to 6 hour wait, and double the price was worth the extra service. What a scam. I took my car in to get the window motor repaired about a month ago. Immediately upon arrival, I was sold the oil change + 23 point inspection by the service agent who greeted me at my car door. I told them what I was there for, and they assured me that I would be taken care of. They asked me if I needed a shuttle because there was an expected 6 hour wait time. I said yes. After waiting an hour for the shuttle, and the shuttle driver asking for my phone number to contact me on return to Ken Garff West Valley Dodge, I was taken to my destination. After about 7.5 hours, the Service Agent called me and told me the car was ready – that he would call the shuttle driver to pick me up. After 20 minutes the Shuttle Driver called me and said he was going home, and could not come pick me up. I then called the Dealer, and the shuttle driver called me again, and said he would be out to pick me up in 20 minutes. When I got to the dealer, I was met by a $500+ bill. (The person standing in front of me at the cashier had brought his vehicle in for the afore-mentioned oil change and 23 point inspection – they did the inspection but no oil change????) The next day my engine was dead. I had to take time off work to have my car towed to the Dealer. More time wasted. Since that time, my car’s oil has leaked – everyday – onto my driveway, and the electrical system in the dash sporadically turns off (like it now has a short in the electrical system). I called the dealer one morning the past week and told them what was happening to the electrical system, and the service agent told me, “Without having any warning lights on, it is like looking for a needle in a haystack.” Then silence. No telling me to bring it in to look at it, no nothing – just silence. I said thanks and hung up. I would like to tell anyone thinking about getting service her – just DON’T. There are far better places to go. More

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