Joe Cheng | Page 6

I had a wonderful experience purchasing a new vehicle at LHM Nissan. The entire process was great, from beginning to end and I will definitely be back. I would like to give a special shoutout to both Joe an LHM Nissan. The entire process was great, from beginning to end and I will definitely be back. I would like to give a special shoutout to both Joe and Alex- they were friendly, knowledge and made this customer feel at ease. More

Report | Print

I called this dealership and the salesperson I spoke with sounded unresponsive to my inquiry. I visited the location late in the evening and was obliged by a different salesperson. I test drove a few vehic sounded unresponsive to my inquiry. I visited the location late in the evening and was obliged by a different salesperson. I test drove a few vehicles then told the salesperson which one I preferred. I did not make a decision and we did not go over any numbers on any vehicle as I was waiting for my salesperson to research a detail I had directly expressed was of importance to me. I submitted a credit application without making a final choice. Both the salesperson and the finance manager told me they would get back to me by after noon the next day. I did not hear from anyone, so assumed I was not approved. Not to mention, I did not want to chase them down to give them my business. I figured if they can't keep their word with me then I have no reason to offer my confidence to do business with them. Consequently, I contacted another dealership to find a situation that might work better for me, but was really just tired of all the drama of shopping with dealers. At eleven the second morning the salesperson from Nissan called me. I was very put off by this and told him off. Within minutes I received a voicemail from some manager named Steve telling me my car was ready, that they had approved me for one that I never confirmed I wanted to buy. I actually thought that would happen after I was approved for a loan. I called Steve and asked him what car he was talking about and told him I never said I wanted that car. I told him they lost my business the prior afternoon by not communicating with and following up with me, not to mention they were now telling me what car I was supposed to buy. I never did get the answer I needed about that car from the salesperson, so thought that was underhanded. The funny thing is the finance manager had attempted to have me leave my own car and take his personal vehicle home the night I stopped in. Like he was sending a limo for me, or something. I thought this was pretty weird. Why in the world would I need to drive that guy's car home unless I was being manipulated? Good thing I didn't. Could have put me in a liability situation any way. To sum it up, I am not getting gouged for a loan on a $25,000 vehicle while receiving ridiculous customer service. What a complete waste of time. More

Report | Print