Joe Cuellar
Joe Cuellar at Southern Chrysler Dodge Jeep Ram Greenbrier

Joe Cuellar | Page 17

General Manager

Southern Chrysler Dodge Jeep Ram Greenbrier

1414 S Military Hwy
Chesapeake, VA 23320

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4.1
238 Reviews
4.1

238 Reviews

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238 Reviews of Joe Cuellar

November 16, 2022

Dealership Rating
Employee Rating

I am Very pleased with the great customer services. I went Into the dealership on my lunch and was out 30 mins before my lunch ended. From the manger to the tech everything was beyond great . More

by tanasiawilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bennie Tate , Allison Humphries, Jeff Owens, Chet Reddrick, John Shepherd, Eugene Smith, Frankie Sneed, Mikail Vinson, Reggie Wilkins

Nov 16, 2022

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

November 13, 2022

Dealership Rating
Employee Rating

This is my 3rd Chrysler 300 I had a 2006 brand new,2009 brand new Call now I have a brand new 2022.that mean I like Chrysler 300 of course the people are good to Joe that's my guy.. Joe took his time showi More

by tommyojohnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Anthony , Jeff Owens

Nov 13, 2022

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

November 05, 2022

Dealership Rating
Employee Rating

I enjoy getting my service done at Southern jeep because stuff is so friendly and courteous. Every time I go there. More

by SHAREEF831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cheryl Cornell, Allison Humphries, Dennis Jordan, Kyle McKenzie, Jeff Owens

Nov 06, 2022

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 26, 2022

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Employee Rating

My car was swerving to the right on the interstate when the breaks were applied. The service department did an analysis for $200, replaced an upper control arm for $600 and charged for an alignment. All More

by Pungo1
Customer Service
Quality Of Work
Recommend Dealer
No
Oct 26, 2022

Southern Chrysler Dodge Jeep Ram Greenbrier responded

To help our leaders reach you to better your experience, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepgreenbrier.com or responding directly to this review with the requested information. We hope to hear back from you soon.

Oct 26, 2022

Pungo1 responded

I have left messages for Kim Evans the Service Manager, Brett Lloyd the General Manager, and Taylor Roberts a Client Care Manager with no luck. Taylor did try to call me yesterday when I was unavailable but multiple attempts to call back and an email response all failed. When my car was in for servicing a few weeks ago I tried to call the Service rep on Friday afternoon to see if my car was ready for pick up as promised but no one responded to my messages. I talked to another Service rep on Saturday and he said that he would call me back in the afternoon to give a status. He didn't call and I left him messages with no response. It wasn't until the next week that I heard back from my rep. The kicker is that the problem that I brought my car in for was not fixed. The communication failures seem to go from the top down in this dealership. I paid $200 for a complete checkup but driving home the dashboard system is telling me that I have an issue with my tires and my suspension, so the mechanics seem to be sloppy too.

September 23, 2022

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Employee Rating

Absolutely worst service dept I've ever dealt with, will never be back. GM wouldn't even address issues. Will buy from Priority only in the future. More

by irishtavern01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Barbara

Sep 23, 2022

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We need your complete information to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

September 20, 2022

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Employee Rating

we bought a Jeep Gladiator from Makail. we feel we received a friendly face snd a warm welcome. Everyone in the dealership was very professional and a pleasure to do business with. We are More

by DENZJENN111
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chet Reddrick, Mikail Vinson

Sep 20, 2022

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 18, 2022

Dealership Rating
Employee Rating

Great experience with the knowledgeable salesman and staff. Quickest car buying experience I have ever had. More

by r1matt610
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Markel Bell, DeShawn

Aug 18, 2022

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 18, 2022

Dealership Rating
Employee Rating

They was good service and they were pretty quick with the job hope they do as good as next time have a good day More

by JSULLIVAN251
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Anthony , Jeff Owens

Aug 18, 2022

Southern Chrysler Dodge Jeep Ram Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 15, 2022

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Employee Rating

Poor communicatins. They could not tell me how long it would take and never called when the truck was complete. This is the second su8rvey and I never heard from anyone More

by jim.bacon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Efrem Huger , NA

Aug 15, 2022

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you, Jim. Our leaders have been notified of your feedback and will be contacting you directly to better your experience. Enjoy the day.

August 13, 2022

Dealership Rating
Employee Rating

My salesperson Sam bent over backwards to find a vehicle that I loved. Thank you More

by amroy02
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Allison Humphries, Sam- sales

Aug 15, 2022

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

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