FIRST SUBARU BUT DEALING WITH JOE WAS VERY COMFORTABLE.
HIS KNOWLEDGE OF THE CAR WAS WHAT MADE ME FEEL SO GOOD ABOUT PURCHASING THE CAR.
HIS KNOWLEDGE OF THE CAR WAS WHAT MADE ME FEEL SO GOOD ABOUT PURCHASING THE CAR.
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by DOUGC8385
Verified Customer
Verified Customer
Oct 13, 2026 -
Hawk Subaru of Joliet responded
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hawk Auto Subaru. Please don't hesitate to reach out if there's anything additional we can do for you.
Oct 13, 2026 -
Hawk Subaru of Joliet responded
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hawk Subaru. Please don't hesitate to reach out if there's anything additional we can do for you.
John , found our iPad that was left in the loner car,
notified us and let us know when it was returned. We have been customers since 2014 and this dealership has treated us like family.
Joe Haga is a g
notified us and let us know when it was returned. We have been customers since 2014 and this dealership has treated us like family.
Joe Haga is a great salesman show us exactly what we were looking for. Explained inside and out of Forester Wilderness. He knew the product and found the best fit for our needs. He is very knowledgeable in all aspects of car buying from us walking in, to us getting our keys and driving away. Joe also called the next day to see if we have any questions. I feel we had a great experience.
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by denna1
Verified Customer
Verified Customer
Oct 06, 2026 -
Hawk Subaru of Joliet responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Auto Subaru! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
They have a good selection of vehicles and were much more
generous with their test drive process than I experienced at Tirapelli Ford.
generous with their test drive process than I experienced at Tirapelli Ford.
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by MARKD.DANIELS
Verified Customer
Verified Customer
Sep 10, 2026 -
Hawk Subaru of Joliet responded
Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Excellent customer service!
I would definitely recommend to anyone looking for a new car. This is my second Subaru from Hawk.
I would definitely recommend to anyone looking for a new car. This is my second Subaru from Hawk.
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by marjee79
Other Employees Tagged:
John ⭐⭐⭐⭐⭐
Sep 03, 2026 -
Hawk Subaru of Joliet responded
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sep 03, 2026 -
Hawk Subaru of Joliet responded
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Did a great job presenting the breakdown of facts.
Was willing to work with us to match online pricing. Very positive experience.
Was willing to work with us to match online pricing. Very positive experience.
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by TYLERAUGUSTGRUNDEN
Verified Customer
Verified Customer
Sep 04, 2026 -
Hawk Subaru of Joliet responded
Hi, thank you for sharing your positive experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My sales professional was Joe Haga and he was amazing.
I had an extremely positive experience and I would happily recommend Hawk Subaru.
I had an extremely positive experience and I would happily recommend Hawk Subaru.
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by AMYSCANLAN727
Verified Customer
Verified Customer
Aug 15, 2026 -
Hawk Subaru of Joliet responded
Hello, we're happy you found our staff to be so supportive during your experience here at Hawk Auto Subaru. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Joe was phenomenal to work with!
I couldn’t recommend him enough to anyone looking for a car
I couldn’t recommend him enough to anyone looking for a car
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by Maddiemundsinger
Aug 06, 2026 -
Hawk Subaru of Joliet responded
Hello, we're happy to hear you had such a positive experience with our team! Thanks again for the recommendation, and have an amazing day!
Hawk Subaru is a decent dealership.
All the staff I interacted with were professional and helpful.
I was offered the 0.9 percent APR currently on being advertised from Subaru, but s
All the staff I interacted with were professional and helpful.
I was offered the 0.9 percent APR currently on being advertised from Subaru, but since I didn’t need it that’s as far as the discussion went. With respect to the dealership's explanation of final vehicle pricing... I’ve found that almost no dealership wants to be completely forthcoming. A 5 out of 5-star rating in this area would be a dealership that puts the vehicle’s factory invoice on the table at the beginning of the negotiations. Show the customer the unabridged truth by stating up front what you, the dealership, paid the manufacturer for the vehicle. In actuality, most well-informed customers know full well that there is a dealer holdback of something in the neighborhood of 1 to 3 percent of the vehicle’s MSRP, so by not placing the factory invoice on the table at the onset of negotiations it would suggest that the dealer is being less than completely transparent.
I consider my sales representative, Joe Haga, to be a decent guy. My 5 of 5 star rating for him was largely based on his willingness to negotiate and what I saw that was, in my opinion, a genuine effort on his part to work to add in some additional items to sweeten the deal.
My 4 out of 5 star overall rating for the dealership is based on the following: 1) I’ve only had the vehicle for less than a week and it has only 400 miles on it at this point; and 2) I haven’t had the opportunity to even test all of the features of the vehicle yet. My suggestion would be to limit this initial query on customer satisfaction to 1 simple question, “Are there any problems of issues that need to be addressed at this point?” If that answer is yes – address those issues; if that answer is no – tell the customer that you’d like to touch base again in 8 – 12 months – after the vehicle has gone through its break-in period and any issues have had a chance to become manifest. If, at that time, the customer complains about being on a first name basis with your dealership maintenance manager and having him on speed dial... Well, you’ll have a comprehensive and honest answer.
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by DEK613
Verified Customer
Verified Customer
Aug 06, 2026 -
Hawk Subaru of Joliet responded
Hi, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (815) 725-3789 when you have a chance. Thank you, and we look forward to hearing from you.
Aug 07, 2026 -
Hawk Subaru of Joliet responded
Hi, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to our Service Manager Justin Woods at (779) 260-4015 when you have a chance. Thank you, and we look forward to hearing from you.
Very attentive, knowledgeable, and professiona and also
willing to go above and beyond, would most definitely recommend plenty of on hand inventory
willing to go above and beyond, would most definitely recommend plenty of on hand inventory
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by fjavienriquez
Jul 26, 2026 -
Hawk Subaru of Joliet responded
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Very well taken care of here at Hawk Subaru.
Joe Haga was a phenomenal salesperson and made the process incredibly easy.
Joe Haga was a phenomenal salesperson and made the process incredibly easy.
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by MATTGOODMAN0511
Verified Customer
Verified Customer
Jul 21, 2026 -
Hawk Subaru of Joliet responded
Hi, thank you for your kind review; we are happy to pass along your comments to Joe here at Hawk Subaru! If you have any further questions, please don't hesitate to reach out!