Joe Kendall | Page 8

Power Steering Failure I have a 2015 Buick lacrosse and I Purchased it in November 29, 2014. On December 23, 2018 my power steering failed and I was 24 days out of the facto I have a 2015 Buick lacrosse and I Purchased it in November 29, 2014. On December 23, 2018 my power steering failed and I was 24 days out of the factory bumper to bumper warranty, but I had purchased an extended warranty when I purchased my car. The warranty did not provide an up-to-date loaner as they usually do and they wanted to give me an aftermarket part, but my service writer fought with the warranty company and got the GM part and the Manager of the service department gave me a 2019 Buick encore as a loaner, instead of the 2015 Verano that had over 66,000 mile on the odometer. I was livid at first, but it all worked out in my favor and I only paid a $100 deductible. .i appreciate my service writer. He kept me informed every step of the way. More

by MSBULLOCK Verified Customer Verified Customer

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Oil change Paul Klupshab once again did a tremendous job of providing the best of customer service that Ettleson can offer. He is to be commended for guiding his Paul Klupshab once again did a tremendous job of providing the best of customer service that Ettleson can offer. He is to be commended for guiding his customers to keep their vehicles in tip-top shape. Paul is personable and maintains a professional image at all times. It is a pleasure to come to Ettleson Cadillac Service Department for automotive needs because of fine individuals such as Paul Klupshab. Thank you, Paul. More

by WPEDRYC Verified Customer Verified Customer

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Thanks We appreciate Joe Kendalls's help with the purchase of our new Enclave. When we first saw the numbers, my husband almost lost it because he thought a We appreciate Joe Kendalls's help with the purchase of our new Enclave. When we first saw the numbers, my husband almost lost it because he thought a shell game was happening. Joe was able to calm the angry German down. He was very helpful and my husband and I appreciate his help. More

by fgleinweber Verified Customer Verified Customer

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Buick I was a half hour for the appointment and was told not to leave they would get me in. I took a day off work to bring my car in and was waiting 4.5 ho I was a half hour for the appointment and was told not to leave they would get me in. I took a day off work to bring my car in and was waiting 4.5 hours for my car. I told the Randy I had other appointments but his sense of Customer service was NOT existent! The straw that broke the camels back was the patching of my tire? They tore the tire putting it back on my car which caused another delay! The service experience was horrible! I will never buy another GM. car and my father is retired from GM! I had several appointments I had to reschedule because of the poor service! You lost a customer for life! More

by Buick123 Verified Customer Verified Customer

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Car buying made fun. Always hated to enter a new car showroom because everything was so confusing. But my experience at Ettleson was was so easy as everything was explaine Always hated to enter a new car showroom because everything was so confusing. But my experience at Ettleson was was so easy as everything was explained by a salesperson without pressure. Joe Kendall made it easy to understand the models and features available. More

by ralphgaeto Verified Customer Verified Customer

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Service If Anyone needs to service their vehicles asked for pako!! Good guy!! Good work, also fast and clean. I did not have any issues with anything. If Anyone needs to service their vehicles asked for pako!! Good guy!! Good work, also fast and clean. I did not have any issues with anything. More

by Samuels116 Verified Customer Verified Customer

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Love My Dealership I have purchased many cars from this dealership and I always, always have my service done here. They are very helpful and I’m always comfortable. I have purchased many cars from this dealership and I always, always have my service done here. They are very helpful and I’m always comfortable. More

by MSBULLOCK Verified Customer Verified Customer

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Buying a Cadillac XT5 Joe Kendall was very helpful and looked at all options open to me to get what I wanted. The young lady who showed me the the technical details of th Joe Kendall was very helpful and looked at all options open to me to get what I wanted. The young lady who showed me the the technical details of the car was very good and I learned more about this XT5 than I knew about my 2017. More

by Mbhanrahan Verified Customer Verified Customer

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Update of Navigation for 2018 Buick LaCrosse Anthony Lascola was my customer service representative who took care of me. He was courteous and professional in dealing with my service issue. Anthon Anthony Lascola was my customer service representative who took care of me. He was courteous and professional in dealing with my service issue. Anthony has taken care of me at Ettleson Cadillac several times. Each time he has greeted me so positively and made me feel very welcome. Anthony has an excellent attitude about his work and does so well in making Ettleson’s customers feel assured that we are in good hands. Thank you, Anthony, and keep up the good work. More

by WPEDRYC Verified Customer Verified Customer

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Oil change They were on time with my appt and very good at getting me done fast and letting me know if anything else needs to be done They were on time with my appt and very good at getting me done fast and letting me know if anything else needs to be done More

by RITA-REBA Verified Customer Verified Customer

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