Joe Letorney | Page 14

Chris Ryan, Joe Letorney, and Dave Spellman were very professional, knowledgeable and considerate during my visit to Coastal to trade and purchase a vehicle. I visited several VW dealers in MA last summe professional, knowledgeable and considerate during my visit to Coastal to trade and purchase a vehicle. I visited several VW dealers in MA last summer and the overall experience at that time was unpleasant. My experience at Coastal was great, I purchased a new Atlas, my brother and sister-in-law purchased a new Atlas a few hours after me, we all agreed that everyone at Coastal was friendly, welcoming, not super "salesy" and great to work with....refreshing when purchasing a vehicle. Thank you all....well done!!! More

by Laball Verified Customer Verified Customer

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Easy and professional experience in purchasing a new automobile. From looking at vehicle to time of driving vehicle home. Yes yes yes yes yes yes automobile. From looking at vehicle to time of driving vehicle home. Yes yes yes yes yes yes More

by mkiley Verified Customer Verified Customer

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I had difficulty with my Car net and had to bring the car in and Kevin in the service dept went out of his way to help. He asked Kris who wasn’t my original salesperson to help me and Kris came right out to in and Kevin in the service dept went out of his way to help. He asked Kris who wasn’t my original salesperson to help me and Kris came right out to the car with me and showed me what to do. It’s definitely something a salesperson should walk you through to set up. More

by magee1969 Verified Customer Verified Customer

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LIES LIES LIES & DAMNAGE 1800 miles driven & INCOMETANCE , THE OPPS MANAGER matt STATED HE DOES NOT CARE IF HIS GUYS DAMAGED MY CAR HEWILL NOT FIX. CAR WAS THERE FOR litterally a month drove twice w/Them t , THE OPPS MANAGER matt STATED HE DOES NOT CARE IF HIS GUYS DAMAGED MY CAR HEWILL NOT FIX. CAR WAS THERE FOR litterally a month drove twice w/Them to show issue & then told against there covid policy , I get home after being forced to leave in a car there staff (LEAD TECHNICIAN)said was unsafe & I get HOME TO RECALL letter dircetly relating to issue they cannot duplicate . apparently they cannot read either. I worked in dealerships for 10 years and luckily get to have an honest job helping people now but never saw anything like what they put me through. Almost Cost me my job and also damaged my rim , they could have simply said we cant fixx your car and we damaged your rim and we will fix the rim but you can bring it for a second opinion. This car is in a buyback case also. VW of Americxa says there is nothing they can do , which is surprising because that meraqns they can refuse to fix recalls and I would have to keep a broken car ( thats what I am doing currently anyway ) . Did I mention that I have sent over a half million deals to them in the last 4 years since I left QUIRK VW. RYAN SERVICE WRITER LIED IN TEXT AND CAR HAS BEEN THERE 15 times and only have records for 9 of the times. The VW REP is making his buyback decision whi8le there is an open recall and an unaddressed issue. If I had no previous relationship I feel like they would have actually fought fo5r the business but they figured they could screw with me do to maybe past in the auto industry but KEVIN service mansger is very condecending and confrontational, Matt Kittbriodge has no busineess even talking to customers and then RYAN was always great till he made the mistake of lying in a written text telling me I was coming in to drive with tech and duplicate issue for the 3rd time and I made hom aware I had to be in and out por it could hurt my career. Now I havew 4 VW in my driveway and cannot stand the thought of having them fixed and or worked on by any of the techs that cannot duplicate issues until the driver shows them and even then they do not fix. Still have not received an answer on why i had a loaner and they put 1800 miles on my car over a month if nothing was wrong with it. 0stars ICING ON CAKE IS THEN 45 minutes after leaving I started getting harassing text messages from an employee of theres. I have the entire conversation recorde3d and stated so very clearly and when if anyone listens to it KEVIN should be let go on the spot and I normally would not wish that type of harm on anyone even an enemy . More

by jpesente1116 Verified Customer Verified Customer

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I worked with Evan to lease an Atlas SEL. After looking at the KIA Tellurides I was very disappointed in their customer service. Evan was the complete opposite and helped me every step of the way. He knew at the KIA Tellurides I was very disappointed in their customer service. Evan was the complete opposite and helped me every step of the way. He knew everything everything there was to know about the car, found the exact one I wanted, and guided me through the process of my first lease. I wouldn't hesitate to work with Evan again in the future! More

by michaelg Verified Customer Verified Customer

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An easy place to learn about and purchase our new car. They took the time to answer all of our questions and made sure we knew all the new features. A great experience, no pressure and a friendly staff. They took the time to answer all of our questions and made sure we knew all the new features. A great experience, no pressure and a friendly staff. More

by lilihayes Verified Customer Verified Customer

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Very attentive and made sure to get the right car to fit our needs. They were always very friendly and attentive to us when we visited the dealership. our needs. They were always very friendly and attentive to us when we visited the dealership. More

by Pat & Jo Verified Customer Verified Customer

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Coastal VW are total professionals. They made car buying easy because they had the best quality product at lowest price, while making sure everything was in order before it went out the door. New tires! New easy because they had the best quality product at lowest price, while making sure everything was in order before it went out the door. New tires! New belt! These things matter! More

by Mike M Verified Customer Verified Customer

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Chris and the team and Coastal VW are wonderful to work with. I’ve leased three vehicles from them, and always appreciate their great service! with. I’ve leased three vehicles from them, and always appreciate their great service! More

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Coastal's service department did an outstanding job on my car. They were extremely transparent throughout the whole process about which services were performing and why they were performing them. They were n car. They were extremely transparent throughout the whole process about which services were performing and why they were performing them. They were never pushy about getting anything done that I hadn't originally intended on, and were very friendly and professional the entire time. More

by VW4lyfe45 Verified Customer Verified Customer

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