Joe Nugent | Page 3

We couldn’t be happier. This dealership went above and beyond all our expectations. Joe Nugent was so knowledgeable and kind. He answered all of our questions professional This dealership went above and beyond all our expectations. Joe Nugent was so knowledgeable and kind. He answered all of our questions professional and directly. More

by gracielhouse Verified Customer Verified Customer

Helpful 0

Report | Print

I did not deal with Scott until the very last day and even then I spoke to him for about five minutes. During the original process of searching for a vehicle I did not have a good experience. I told my s even then I spoke to him for about five minutes. During the original process of searching for a vehicle I did not have a good experience. I told my salesman my budget and he continued to put it at the highest point. Did not try to find a better deal. I had an appointment and waited 40 minutes. After finding the vehicle I wanted to purchase and using the payment tool on their website I was told that it doesn't include certain things like fees and taxes. It absolutely does. I was also given a contract to sign for the vehicle I didn't want. That may have been human error. I also ran my credit through the dealership online and he tried giving me another application to sign saying that the first one was only a soft inquiry. It wasn't. It already showed up on my credit report. I purchased insurance on the vehicle on Wednesday, didn't pick it up until Monday. He also couldn't explain why vehicles at other Mathews dealerships with similar makes,models, car stats, and miles seemed to be on average 1800 cheaper. Some were almost to three grand cheaper. I went into this experience with a hopeful attitude. My other recent car buying experience was horrific and I explained the situation to the salesman and as you read it went slightly better than the first. That doesn't say much at all. I am not a difficult human and it wasn't about my "level of comprehension" that made me continue to ask why. I knew more information than he thought I did yet he couldn't explain anything or refused to ask another individual with more experience or upper management. Above all, I wanted a safe car. The one I was being pushed towards ended up having a recall for spontaneous fires. It specifically said to park the car away from buildings and other vehicles. It wasn't certified although it's a make the dealership does certify. And lastly, the backhanded comments about having to get up and talk to someone for the last time werent needed. In customer service and dealing with humans you can absolutely stand your ground with "difficult customers" without that. Signing my contract and handing over the down payment went better than anything but at that point life happened and I wasn't fully there. BUT I got my vehicle. Thanks. More

by Grace82022 Verified Customer Verified Customer

Helpful 0

Report | Print

Real easy. Joe Nugent was easy to work with during the process. He explained everything with no pressure to upgrade or purchase something I wasn't interested Joe Nugent was easy to work with during the process. He explained everything with no pressure to upgrade or purchase something I wasn't interested in. Which was great. He was open and transparent about everything through out the process. More

by jjbykonich Verified Customer Verified Customer

Helpful 0

Report | Print

Very easy, no pressure, purchase process. From going over all the numbers and processes to taking care of all the paperwork needed for transferring insurance, they whole team is professional From going over all the numbers and processes to taking care of all the paperwork needed for transferring insurance, they whole team is professional and excellent. More

by viderian Verified Customer Verified Customer

Helpful 0

Report | Print

We were super impressed with the smooth process from booking a car appraisal to meeting our salesman to looking at several different vehicles and signing and walking away with our new car. All in 5 days booking a car appraisal to meeting our salesman to looking at several different vehicles and signing and walking away with our new car. All in 5 days, super impressed! More

by chelseaellerson Verified Customer Verified Customer

Helpful 0

Report | Print

They are the most professional, kind, considerate, and genuine team at any dealership I've ever had the pleasure of dealing with. I am on my 18 vehicle and matthews with always have my business. All deale genuine team at any dealership I've ever had the pleasure of dealing with. I am on my 18 vehicle and matthews with always have my business. All dealerships should take notes on how matthews kia import center works with its customers. Thank you!! More

by lmtbrandon Verified Customer Verified Customer

Helpful 0

Report | Print

Joe Nugent is amazing and made switching my lease easy for the 2nd time now. for the 2nd time now. More

by johnransomm Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent service, always can rely on the service department for quality, quick work. They always communicate next steps and when the vehicle is finished! Matthews import service is the best around! department for quality, quick work. They always communicate next steps and when the vehicle is finished! Matthews import service is the best around! More

by jconner7146 Verified Customer Verified Customer

Helpful 0

Report | Print