Joel Christopherson

Great service and explaining things understandably! Thank you. Nice location which makes it all the better. Thank you. Nice location which makes it all the better. More

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Very helpful and friendly at the service desk with Erin. Very convenient with the pick-up and return after service. Very convenient with the pick-up and return after service. More

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Thorough and efficient. Very helpful. Friendly, they explain every very well. I appreciate their helpfulness. Very helpful. Friendly, they explain every very well. I appreciate their helpfulness. More

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Very uncooperative. Didn't want to stand by warranty on a new car the car was 3 years old 3k miles and would do warranty work. Didn't want to stand by warranty on a new car the car was 3 years old 3k miles and would do warranty work. More

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Very easy to schedule appointments. Check in and breeze. Problem fixed quickly. Always leave feeling valued. Check in and breeze. Problem fixed quickly. Always leave feeling valued. More

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The service department was very helpful and impressive. I had no issues whatsoever. Friendly and helpful and telling me of issues that may need addressing in the future without being pushy. I had no issues whatsoever. Friendly and helpful and telling me of issues that may need addressing in the future without being pushy. More

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Very good Love the pick up and car delivery service! Best thing ever to do. Best thing ever to do. More

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Our local Ford dealer couldn’t get our Escape in until next week Thursday—Napleton had us an appointment the next day. The Service Dept. was very nice. We picked up our Escape yesterday—all is perfect. Ou next week Thursday—Napleton had us an appointment the next day. The Service Dept. was very nice. We picked up our Escape yesterday—all is perfect. Our hard starting after fueling is gone and the tech found other regular service we needed to have done on our Escape. Even though it was costly for all maintenance—considering we have owned this 2016 Escape for about 4 years—other than tires and front brakes—we have had no issues until the hard to start after fueling. We are very happy with Columbus Napleton Ford for their getting us in quick and doing all our service needs. Even though Napleton Ford Columbus is a town away—we are considering this Ford dealer as our go to car service needs for both our Ford Escapes. More

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Erin was very friendly and welcoming for 7:00 in the morning. She was very prompt getting me when my vehicle was done morning. She was very prompt getting me when my vehicle was done More

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Work was completed while I waited was kept up with the progress was asked if I wanted new filters progress was asked if I wanted new filters More

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