Joey Tuffly | Page 8

At least they are trying I was looking for something economical and wanted to have a vehicle with an extended warranty. I went to the dealership a little later at night and to I was looking for something economical and wanted to have a vehicle with an extended warranty. I went to the dealership a little later at night and told them what I was looking for and they looked to see what they could do. They showed me a Buick SUV and swore that is was clean inside and out. Everything worked great. I said OK great, put a deposit down on the car so it could be put on the do not sale list and came back on Saturday to do paperwork. I showed up Saturday and it took much longer to do what needed to be done and I had to get the family to a wedding. They were gracious enough to let me take the car to the wedding and come back on Monday to finish the paperwork. Monday came and I was told everything is good to go just come in and sign. I get there and had to wait again over an hour to talk to the finance people. We went through the paperwork where I found out I could not get an extended warranty like I asked and then we were told oh by the way need proof residence before moving forward. I asked why was I not told this before coming and I got an answer of I am sure why you were not told. After scrambling and the use of modern technology, I got what they needed and was given a piece of paper that is conditional contract for the care depending on financing. As we (me, my wife and the salesperson) were going back over to the used car section of the dealership, I started the car and it died. I told my salesperson that this needed to be looked at because it does it all the time. I felt that my comment was kind of put on the back burner and I was just expected to deal with since the car was used. As I was driving home for the day the car died again while trying to start it and then halfway home the anti-lock brake warning light turns on. the brake act kind of funny the rest of the way home. The next day same issue with the car starting and I am off to work on the way home the anti-lock brake issue happens again and I call to let them know. I was told to bring it in so they can look at it. This is the part where they are trying. They replace everything with the front brakes and I was told they put a new fuel pump in the to see about fixing the problem with starting up. Meanwhile I get other email stating they need more paperwork for the lender out my car that was totaled. I asked why they need the information and I thought that was a done deal since I signed a contact and was told we mail you the paperwork. I got a general answer about why they need it and was referred to a financial person. I called the financial person to see if what I had would work and I have yet to hear back from the financial person. Here is where my frustration comes in. I bought my last car from this dealer and my family has bought 3 or cars from them as well. we are repeat customers and it the hoops I am having to jump through are crazy. While I am working on buying another car from them I have my second car in the shop to get AC work done. They were pretty good about getting it done , but I got the car back and my back windshield wiper and my traction control buttons do not work on the dash. I now have to take that car back so they can fix it. Now form my point of view, between the down payment on the used car and the AC work done. I have spent over $7,000.00 and I have two cars that still have issues. The Traverse that the windshield wiper does not work and the Buick that still dies when you turn the car over. It seems the fuel pump did not fix the issue. At this point I am looking to get my $5,000.00 down payment back so I do not have to deal with them. Ryan Morris More

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excellent service Had my vehicle serviced at Strickland service department, cannot say enough about there great service. John Patterson and Joey, helped me in and out, Had my vehicle serviced at Strickland service department, cannot say enough about there great service. John Patterson and Joey, helped me in and out, without having to miss work. More

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Acceleration issues I took my truck in for acceleration issues. I am very happy with the service I always get when I take my truck in for service. The service advisors ar I took my truck in for acceleration issues. I am very happy with the service I always get when I take my truck in for service. The service advisors are always very friendly and helpful. I will recommend this dealership and the service department to friends and family. More

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Warranty work My truck wouldn't start so I had it towed to Strickland. They put a battery in it for me and got me on my way in one day. Couldn't be any happier. All My truck wouldn't start so I had it towed to Strickland. They put a battery in it for me and got me on my way in one day. Couldn't be any happier. All three guys where very helpful. More

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Joey in service Joey is a great person to deal with. He is looking out for his customers and helps them out a lot. Would highly recommend to others. Joey is a great person to deal with. He is looking out for his customers and helps them out a lot. Would highly recommend to others. More

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Oil change I went in for my oil change and the guys where very helpful. They got me in and out very quickly. I will highly recommend them to all my friends. Joey I went in for my oil change and the guys where very helpful. They got me in and out very quickly. I will highly recommend them to all my friends. Joey Eric and John are all very helpful. More

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Super great! The service was wonderful. The staff did everything they said they would. I loved the service and would definitely recommend them to others. - Esther The service was wonderful. The staff did everything they said they would. I loved the service and would definitely recommend them to others. - Esther Ramirez More

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It's all good We had a problem with our truck this morning. It would not start. We were trying to leave out of town. Called Strickland , hoping they could help. Eve We had a problem with our truck this morning. It would not start. We were trying to leave out of town. Called Strickland , hoping they could help. Even though it was last minute, they said it would be no problem to look at. We had truck towed in. After only an hour or so we were in the road. Thanks for the great concern and effort More

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Tahoe Servie Strickland Chevrolet service has always taken care of my Tahoe. I like knowing I have a dealership I can trust. The guys in service are always polite Strickland Chevrolet service has always taken care of my Tahoe. I like knowing I have a dealership I can trust. The guys in service are always polite and courteous. More

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Awesome service Came in for state inspection service advisors got me in and out very quick and professionally. Will definitely return for my service needs when needed Came in for state inspection service advisors got me in and out very quick and professionally. Will definitely return for my service needs when needed. More

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