John Anderson

What should have been a straightforward lease devolved into weeks of shifting paperwork and managerial evasion. After I signed, I received multiple “updated” contracts that changed material terms payment, into weeks of shifting paperwork and managerial evasion. After I signed, I received multiple “updated” contracts that changed material terms payment, mileage, and tax/fee language. When I asked them to honor what we discussed up front, I was repeatedly dismissed, instead of seeing anyone take ownership and correct the problem. In my view, that response speaks to culture and oversight, not customer service. Beware. Communication required constant chasing. Emails often sat until I followed up. My written cancellation under the dealership’s own Conditional (Spot) Delivery Agreement was ignored. Routine registration stretched to roughly three months before plates were issued. That is not normal for a competent operation. To be precise, the dealership did not honor the initial verbal agreement discussed with the salesman, and subsequent documents repeatedly introduced new terms. Ultimately, they only did what they should have done after I identified and invoked a clause in their own contract that pressured them. In my opinion, absent that contractual leverage, they would not have resolved it appropriately. Regarding professional conduct, my interactions with General Manager and Finance Manager were, in my opinion, aggressive and dismissive, the opposite of what you want as a customer. Unless you’d want to get a migraine, look elsewhere. If you’re a busy professional and want a hassle free experience, I would go elsewhere. One individual I interacted with handled his narrow piece of the process (license plate processing) professionally. Frankly, he felt like someone trying to do the right thing within a system that does not support him, and in my opinion he doesn’t deserve the business environment he’s working in. That single exception does not change my overall assessment. And the way I think about purchasing a car has changed dramatically. More

by aleniedom Verified Customer Verified Customer

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Overall I thought the car buying process was good. I had two criticisms. I was unhappy with the outdated misleading web site. I thought the paper work and the delivery process took too long. I had two criticisms. I was unhappy with the outdated misleading web site. I thought the paper work and the delivery process took too long. More

by Bruce Verified Customer Verified Customer

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A very positive experience that took the stress and sting out of buying a new car. Will definitely return. Thanks! out of buying a new car. Will definitely return. Thanks! More

by pw Verified Customer Verified Customer

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The salesman Edgar was very nice and informative and helpful. I will being calling him back for him to help with the car which I appreciate helpful. I will being calling him back for him to help with the car which I appreciate More

by bettyjo.bailey Verified Customer Verified Customer

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Salesman was not trained on vehicles. Was not able to answer any questions. Many questions he had to leave and disappeared for 10-15 minutes sometimes longer. Manager said he would contac Was not able to answer any questions. Many questions he had to leave and disappeared for 10-15 minutes sometimes longer. Manager said he would contact in morning with wiring instructions. Did not follow up. I called several times and either no one answered or voice mails not returned. When I did get through, I was told accounting department was gone. Would call me tomorrow. Did not. Was asked to complete financing form. No acknowledgment of any kind email phone or otherwise. Meanwhile, my phone was being blown up by salesman from this dealership who didn’t even know I out a deposit down. Total chaos. Complete incompetence. OMFG. Your incompetence even extends to this survey. It won’t even let me select Ford. Please do us all a favor and sell this dealership to someone else. Anyone would be better. As a Ford shareholder, you should be banned from being a dealer. More

by Seventh new car buyer. Worst experience. Verified Customer Verified Customer

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Did great on oil change I appreciate your service and all the time spent on my car the time spent on my car More

by cieralewis730 Verified Customer Verified Customer

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We were passed around to multiple people and everything took forever. Nobody was ever on the same page with pricing. Manager was super salesy and condescending. Finance was pushy and attitude changed when took forever. Nobody was ever on the same page with pricing. Manager was super salesy and condescending. Finance was pushy and attitude changed when we didn’t want to buy his products. Overall stereotypical car buying experience at its worst. Steve was lovely. More

by Ocp Verified Customer Verified Customer

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I took my car in to have the battery checked. They didn’t check the battery and the battery died the day I picked the car up. They didn’t check the battery and the battery died the day I picked the car up. More

by bradleycdavidson Verified Customer Verified Customer

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Attempted to over charge us for brake pads, a battery, and a coolant leak. Got lower quotes at two other places. Terrible communication. Did not call or contact after car had been assessed. We had to reac and a coolant leak. Got lower quotes at two other places. Terrible communication. Did not call or contact after car had been assessed. We had to reach out to see if it was done. Would never go back. More

by cmrose1 Verified Customer Verified Customer

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Proud to be apart of the family great service and always professional thank you for making it great professional thank you for making it great More

by tremainer7128 Verified Customer Verified Customer

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