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John Arbuckle
John Arbuckle at Land Rover Tulsa

John Arbuckle

Service Advisor

Land Rover Tulsa

3905 S Memorial Dr
Tulsa, OK 74145

4.8
286 Reviews
4.8

286 Reviews

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286 Reviews of John Arbuckle

September 20, 2026

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Very professional service department. Managed my safety recall on my Range Rover quickly with minimal inconvenience to me. The service advisor kept me well informed. I am always very h More

by jcbmdpc
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Yes
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September 02, 2026

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personal and professional service, was treat like a customer should always be treated no high preasure to get additional work done on my car. More

by steven.kissel
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Recommend Dealer
Yes

Other Employees Tagged: Josh Loehr, Corey Huggan

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August 25, 2026

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Corey was very responsive to my needs and concerns. Everyone in the department was warm and welcoming and seemed to be willing to assist in any way necessary. More

by mfulps22
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Recommend Dealer
Yes

Other Employees Tagged: Josh Loehr, Corey Huggan

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August 25, 2026

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I have never Had a Service Manager leave a voicemail and threaten to report the loaner STOLEN BECAUSE HE SAID I HUNG UP ON HIM? I reported him to his supeiors and they did nothing. I purchased and servic More

by tnlenard
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Recommend Dealer
No

Other Employees Tagged: Brian Vance, Josh Loehr, Andy Meyer, Corey Huggan

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August 06, 2026

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I have never had a Service Manager threaten to make a false Police Report saying you stole a loaner More

by tnlenard
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Recommend Dealer
No

Other Employees Tagged: Brian Vance, Josh Loehr, Corey Huggan

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Aug 12, 2026

Land Rover Tulsa responded

We would like to clarify the circumstances surrounding this review. The vehicle referenced was a dealership-owned loaner that had been provided while your vehicle was being serviced. After multiple attempts to contact you regarding the loaner went unanswered for several days, our Service Manager advised that if we could not establish contact and arrange for the return of our vehicle, we would have no choice but to report it to the appropriate authorities. At no time did we threaten to make a false police report. Our concern was simply that we were unable to contact the person in possession of a dealership-owned vehicle. Once communication was reestablished, there was no need to take that step. We regret that the situation reached that point, but we have a responsibility to account for and protect dealership-owned vehicles and believe our actions were reasonable under the circumstances.

Aug 25, 2026

tnlenard responded

Hello, I want to clarify because after this last service at Tulsa Land Rover and Alerting Land Rover Corporate Of The Voicemail from Your Service Manger stating ( because I hung up the phone on him he was cutting ties and if I didnt return the Loaner by 5pm that day he would report it stolen) There was a part origanly going to be covered under warranty but The next day changed for me to pay almost $1000 when I origanly brought it in, ,so it was a 3 or4 busines day of talking to the body shop who was stating no one had touched that part , and I was calling between your company and the body shop because your Service Manager said it was not his job to call The body shop. So to clarify that is the reason it went into a 3 or4 busines day ordeal with the loaner. So please check your records because I have the voicemail and so does Corp Office if you can not find yours. As you know there is major issues devolped but your Manager Bryan sent a email saying you had not responded and cut ties as Your service manger stated in this voicemail ,but I did pay the Almost $1000 and Tulsa Land Rover contiued to keep and service the car for another day or two,so ties were not cut then as stated in voicemail. I left this review a while back ,its nice to see you did respond to this but still nothing about the major issues I purchased my car here ,Serviced it only here Until this horrific experence.

July 29, 2026

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Fabulous service crew, from attendants to service managers to cleanliness of the car upon return. More

by dtuttle4
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Yes
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Aug 12, 2026

Land Rover Tulsa responded

Thank you for the kind words!!

July 06, 2026

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Service was handled well. appreciate the support and willingness to make things right. In the end the outcome was good. More

by qb
Recommend Dealer
Yes
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Aug 12, 2026

Land Rover Tulsa responded

Thank you for the kind words!

June 29, 2026

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Friendly, helpful and keeps you updated on anything that needs to be done. They provide great customer service! More

by cbrb87
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Recommend Dealer
Yes

Other Employees Tagged: Josh Loehr, Corey Huggan , Phillip Nash

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Aug 12, 2026

Land Rover Tulsa responded

Thank you so much!

June 27, 2026

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Everything went great! John takes real good care of us. We greatly appreciate all his help! More

by TDKARNES
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Yes
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June 24, 2026

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I've worked w/John Arbuckle for going on 10 years now, w/him taking care of all of our Range Rovers & now our Jaguar. He provides excellent service and sound advice and we've said more than once, that he More

by qw8vet
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Recommend Dealer
Yes
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