John Burtnick | Page 3

Extremely unprofessional Manager.We went there tonight Extremely unprofessional Manager. We went there tonight hoping to buy this Durango. We had 5k cash on hand for a down payment, a credit score of ove Extremely unprofessional Manager. We went there tonight hoping to buy this Durango. We had 5k cash on hand for a down payment, a credit score of over 709 but not enough credit history which we understood it would be a challenge. The Manager wanted to finance the car through their bank at 17% and that was ridiculous I think he wanted to get some sort of prize or commission by pushing this bank to us at a ridiculous rate. Then he said Capital One wanted 10k down. We said no to both and simply asked to reach out to other banks, he simply got up and said NO there's nothing to do then. The level of un professionalism is beyond ridiculous, this man is a clear example of horrible customer service, during almost the worst time in the economy in MANY decades this guy treats people like this? People try other places, there's a millions dealers out there that will treat you and value your business more than these guys. PS: We contacted Capital One Auto Finance and they said an application in our name was never submitted!!! The Names I will be listing below may not be accurate but is the only way to submit the review More

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Buying a car is easy Buying a car can be very stressful but not this time. I just bought a 2017 Jeep Wrangler from John Burtnick and he was extremely professional and help Buying a car can be very stressful but not this time. I just bought a 2017 Jeep Wrangler from John Burtnick and he was extremely professional and helpful. John made sure that he was hands on through the entire process and made sure that I was happy with the deal. He took extra steps that he did not have to do that made me a very happy customer. Brian Foreman the sales manger was also a big help with getting me everything I needed to close the deal. Great quality employee. I spoke to Nick Anello in the finance department who walked me through the deal and what I was going to pay. No hard selling but offered many great options. Very knowledgeable and professional. This is a great place to buy a car or truck. Thank you More

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Simply the best John was the most professional person I have ever worked with, very informative about my truck, more dealership's should model themselves after them John was the most professional person I have ever worked with, very informative about my truck, more dealership's should model themselves after them, happy. happy happy I found this place. Jan Benson More

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Excellent experience at Freehold Dodge Ram From the minute that I walked into the dealership I was treated with courtesy, respect and honesty. My salesman John Burtnick was very knowledgeable From the minute that I walked into the dealership I was treated with courtesy, respect and honesty. My salesman John Burtnick was very knowledgeable and enthusiastic and made the purchasing process very easy and stress free. I was not pressured into buying anything rather I was provided all of the facts and numbers in order to make an informed decision. After I made my purchasing decision I met with Nick Anello in finance to do the paperwork. Nick was very helpful and explained each number in detail and made the financial end of the process very easy. I would highly recommend purchasing a vehicle from this dealership it was a very positive experience. More

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Finally honest people and a great deal We have been driving all over NJ, PA, and NY trying to find a used vehicle for our teen driver. He had a VERY tight budget and John was the only one t We have been driving all over NJ, PA, and NY trying to find a used vehicle for our teen driver. He had a VERY tight budget and John was the only one to honor his budget and not upsell us to a more expensive used car. We agreed on a great price with John and Nick was great to work with filling out and signing all of the paperwork. Lastly, Kim was amazing, too. She kept us updated as we traveled 1 1/2 hours to the dealership about the status of the vehicle, answered all of our questions, and even went out to the car to make sure it didn't have a smoke smell. I can't recommend them enough! More

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Wonderful experience ! This was one of the most pleasurable experiences we've had buying a car. Our salesman John was a pleasure to work with and was helpful and he knew e This was one of the most pleasurable experiences we've had buying a car. Our salesman John was a pleasure to work with and was helpful and he knew exactly what we were looking for just from our short conversation. Our price remains the same as quoted when we went into see the finance manager. Excellent dealership friendly service and fair. More

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