John Diggs | Page 2

BEWARE CAR SALESMAN LIED I purchased a Hyundai Palisade on October 31st at Clay Cooley Hyundai. Our sales guy Daniel was very dishonest and made a promise to us that we would receive all weathe Palisade on October 31st at Clay Cooley Hyundai. Our sales guy Daniel was very dishonest and made a promise to us that we would receive all weather floor mats if we came in and purchased the car with him. After coming in on Halloween, their system went down for hours... (expect to be there all day) The story changed a little bit and Daniel shared that the all-weather floor mats were out of stock and that they would have to mail them to us with our plates. The dealership has a paper they call "I owe you" which is supposed to outline anything the dealer owes you that isn't delivered the day of purchase. When I asked why the floor mats were not on the paper, our sales guy told us that it wasn't necessary because they were "included with the car" and that he would personally make sure that they were sent via FedEx to us. Shame on me for trusting Daniel because he was lying. Over the next several weeks we followed up multiple times to see when we were going to receive the floor mats. Every time we followed up it was the same answer, that they were still out of stock but they would be mailed to us as soon as they came in. 5 months now have passed and we still have not received the floor mats. Today I spoke with the GM, Armando. He was unwilling to make the situation right. Looking back, I wish I would not have bought the car at this dealership because it is clear that they do not care about taking care of their customers and hire shady sales people that live up to the stereotype of what everyone thinks a car sales person is. We will not be coming back to Clay Cooley ever again. More

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Great experience loop Great experience and a place I would recommend to everyone I know would recommend to everyone I know More

by amiel.glaspie Verified Customer Verified Customer

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I was taken advantage of and lied to by everyone involved in the deal! My carnote is only suppose to be $580 per month. I told them that I did not want a $3,400 and $600 added service contracts. THEY ALL LIE in the deal! My carnote is only suppose to be $580 per month. I told them that I did not want a $3,400 and $600 added service contracts. THEY ALL LIED (Sales Person, Tony, and John) saying that they bank Consumer Portfolio Services mandated that I get it or the deal would not go through. I spoke to agents at Consumer Portfolio Services who told me that they DO NOT MAKE consumers get any additional service contracts. I told Tony who had NOTHING TO SAY when told about his lie. John called and promised a call back by end of business day. He has yet to call. More

by tm.chisom Verified Customer Verified Customer

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I am pleased to say I found good value and service, while purchasing my new ionic 6. Refreshing change from car buying experiences in the past also I’d like to shout out to Gabriel in sales for going the ext purchasing my new ionic 6. Refreshing change from car buying experiences in the past also I’d like to shout out to Gabriel in sales for going the extra mile. Nice job everyone. More

by derik1 Verified Customer Verified Customer

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Dealer didn't give us a hard time with the deal. They are easy to transact with. No add on xx. They are easy to transact with. No add on xx. More

by jpvalera85 Verified Customer Verified Customer

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Great service! We couldn’t have asked for a better car buying experience. They were kind, knowledgeable and efficient! I’m grateful for everyone’s help to make this We couldn’t have asked for a better car buying experience. They were kind, knowledgeable and efficient! I’m grateful for everyone’s help to make this experience unforgettable. More

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Too driven to make a sale without reasoning and presenting options. Would not allow the sale to go on one more day. presenting options. Would not allow the sale to go on one more day. More

by marycriss21365 Verified Customer Verified Customer

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I appreciate the time that you spent with me and my family. The main reason I bought my vehicle from you was the leadership you showed once I arrived. At was show great that you sold my family three ve family. The main reason I bought my vehicle from you was the leadership you showed once I arrived. At was show great that you sold my family three vehicles. More

by lhill1255 Verified Customer Verified Customer

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Chris in the service department was truly a class act. Took care of me and let me know exactly what the process would be and how long it would be. Thanks Chris!! Took care of me and let me know exactly what the process would be and how long it would be. Thanks Chris!! More

by peyton.mitchell34 Verified Customer Verified Customer

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