John Doolittle
John Doolittle at Mercedes-Benz Of Kansas City

John Doolittle | Page 2

Service Manager

Mercedes-Benz Of Kansas City

13851 Madison Avenue
Kansas City, MO 64145

4.8
23 Reviews
4.8

23 Reviews

Write a Review

23 Reviews of John Doolittle

February 02, 2023

Dealership Rating
Employee Rating

My Salesman Josh Keenan is highly knowledgeable of all MB vehicles including competitors. The Sales Manager Mike Reid, Ross who appraised my trade in, the Finance Manager Fernando and the entire Staff have More

by Saundra D Seals
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josh Keenan, Ross, Mike Reid, Fernando, Kirk, Ross, Lisa, the Receptionist and Parts associates

January 31, 2023

Dealership Rating
Employee Rating

This is a great dealership. Great service. Fair prices. No pressure or games. The buying process was quick and easy. The car was prepped beautifully. I'll definitely look here a More

by rickstones
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

December 04, 2022

Dealership Rating
Employee Rating

Great customer service and attention to detail ! Jordon is the man to see if you're in the market for a new car. More

by stevengeist2000
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jordon in Sales

Dec 07, 2022

Mercedes-Benz Of Kansas City responded

Thank you for your business and your review.

December 01, 2022

Dealership Rating
Employee Rating

Ritchie keep us informed through the maufacturing and shipping process. They walked us through the features of our new car. More

by Sqknot
Sales Price Transparency
Recommend Dealer
Yes
Dec 07, 2022

Mercedes-Benz Of Kansas City responded

Thank you for your business and your review.

November 21, 2022

Dealership Rating
Employee Rating

Nice location. knowledgeable sales and service people. Clean shop and showroom. Always open during convenient hours. More

by David Lowe
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Dec 01, 2022

Mercedes-Benz Of Kansas City responded

Thank you for your business and review.

November 18, 2022

Dealership Rating
Employee Rating

Everyone was very friendly and helpful, very knowledgeable, answered all questions. The process was easy without pressure More

by lmintskov
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Dec 01, 2022

Mercedes-Benz Of Kansas City responded

Thank you for your business and review.

October 15, 2022

Dealership Rating
Employee Rating

Fast easy process with excellent staff who did a great job showing us how to use all the functions on this Mercedes’. This was our first Mercedes’. More

by Lpelfrey76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 26, 2022

Mercedes-Benz Of Kansas City responded

Thank you for your business we appreciate you and your review.

August 03, 2022

Dealership Rating
Employee Rating

Awesome! !!!’ I would highly recommend this dealership to anyone who would ask me about it!!!! More

by Dick Boerger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 04, 2022

Mercedes-Benz Of Kansas City responded

Thank you so much for your business and your review. We appreciate our customers and their feedback.

July 30, 2022

Dealership Rating
Employee Rating

I brought my car in for online issues with Mercedes Me app. They discovered I also needed a tire replaced. The car was there two days. They changed the tire but , based on the paperwork I received, they d More

by kkane24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 01, 2022

Mercedes-Benz Of Kansas City responded

We are sorry for your trouble, we'd like to discuss this with you further so we might better understand the situation. If you would, please reach out to our Director of Marketing Robert Hellweg at robert.hellweg@soaveauto.com thank you.

Aug 01, 2022

Mercedes-Benz Of Kansas City responded

I'm sorry to hear about your issue. Mercedes does link to iphones but sometimes older iphones do not have the technology for Sync. You would need an iPhone 10 or newer to use this tech. Please call Geoff at 816-943-7004 and I would be happy to get you with my concierge to see if this is an issue that we can resolve. Also, if your iPhone software is corrupted which would require a factory reset to resolve, you would need to do this before we can resolve your issue. This is not a DEALER issue. We will do our best to help you to resolve this issue.

Aug 01, 2022

kkane24 responded

Hello...as you can see by my review, I was less than pleased with the Mercedes service I received. The main issue that I brought my car in for...the first item on the invoice...was for the "online services not available" was not addressed in the two day my car was in the shop. Other than changing out the tire because they discovered my tire had a bubble in it...I don't know what was done. The technician I talked to when I came to pick up the car, did not seem to know why we were having the issue. The Mercedes Me technician said I probably needed a factory reset that should be done at the dealership...but I have to wait another three weeks to get it back in. I already waited three the first time I brought it in. After talking to several people, it appears to me the Mercedes links to Android phones but not I Phones. Someone mentioned that there is a big lawsuit with Apple in European countries...is this the root of the problem? When we bought the car in 2021 (February) this was not an issue. It boils down to why the Mercedes dealer people who sold me the car can not figure out why we have this problem. I am wondering if anything will be resolved when I bring the car back in at the end of August......

Aug 01, 2022

kkane24 responded

After dealing with Jesse at the Mercedes Dealer, I am getting much attention to this online problem. They have delved into the problem and are getting my car back in this week. I truly appreciate them doing this. This is the type of service I have come to expect from them. I would rank them much high right now. Thank you.

Aug 01, 2022

Mercedes-Benz Of Kansas City responded

We are looking forward to getting this issue resolved to your satisfaction. Thank you for your patience.

July 29, 2022

Dealership Rating
Employee Rating

Taking Care of Business- Provided "fast" service! Completed multiple software updates, reviewed navigation system and assisted with setting up Mercedes-Benz mobile app. More

by Big D
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Geoff Bedine, Johnny Kartsonis

Aug 04, 2022

Mercedes-Benz Of Kansas City responded

Thank you so much for your business and your review. We appreciate our customers and their feedback.

Dealership Inventory (262 Vehicles)

new 2024 Mercedes-Benz Sprinter 2500 car, priced at $75,717
2024 Mercedes-Benz Sprinter 2500
new
Jet Black exterior
Automatic
Rear-wheel Drive
new 2024 Mercedes-Benz Sprinter 2500 car, priced at $69,939
2024 Mercedes-Benz Sprinter 2500
new
Arctic White exterior
Automatic
Rear-wheel Drive
used 2021 Mercedes-Benz GLC 300 car, priced at $37,900
2021 Mercedes-Benz GLC 300
used
Mojave Silver Metallic exterior
Automatic
All-wheel Drive
used 2022 Jeep Wrangler Unlimited car, priced at $69,900
2022 Jeep Wrangler Unlimited
used
Granite Crystal Clearcoat Metallic exterior
Automatic
Four-wheel Drive
new 2024 Mercedes-Benz Sprinter 2500 car, priced at $69,323
2024 Mercedes-Benz Sprinter 2500
new
Arctic White exterior
Automatic
Rear-wheel Drive
new 2024 Mercedes-Benz Sprinter 2500 car, priced at $69,323
2024 Mercedes-Benz Sprinter 2500
new
Arctic White exterior
Automatic
Rear-wheel Drive