John Ficaro

Horrible service experience - they damaged my new (2k mile car) rim during a tire replacement, then during the rim “repair” (still wasn’t fully fixed) my new car got a scratch on it while onsite. They th mile car) rim during a tire replacement, then during the rim “repair” (still wasn’t fully fixed) my new car got a scratch on it while onsite. They then ordered the wrong wheel, which is not surprising given their lack of leadership and attention to detail . The topper of it all - the service manager met my frustrations with defensiveness and an overall demeaning attitude. More

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