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161 Reviews of John Fiorino
Verified Customer
June 27, 2025
I have had great service ice there with my car. Recalls getting done but many time I have to come back to get one done because they don't have the parts need. I did a survey and before I checked Recalls getting done but many time I have to come back to get one done because they don't have the parts need. I did a survey and before I checked my car after being there I sent it in. My only complaint was I know they worked on the right front seat and the molding on that sides is now loose which was not like that when I brought it in. Easy fix i am sure just wanted to note that as the survey was already sent. People are very friendly and helpful. My daughter is in the market soon and is looking at Kia next. More
by ssiclare
June 22, 2025
I recently took my vehicle in for an oil change and tire rotation. The service department tried to upsell me that I really needed rear brakes for $495, front break “service” for $130, and an alignment for $ rotation. The service department tried to upsell me that I really needed rear brakes for $495, front break “service” for $130, and an alignment for $150 for a grand total of $775. I nearly laughed in the service guys face. Took the car to my TRUSTED machanic and I paid $40 to have my back breaks cleaned and serviced as they had almost 40% more usable life. Front breaks needed nothing, and my alignment was fine. This is a 2022 Sorrento. Since when are rear breaks that much. You tried taking advantage of a customer and I will never enter that building again. Shameful More
by listwithmarc
June 18, 2025
Generally I am happy with my service. This past trip took quite a bit longer and my car is now making noises it didn't before. The repair required them to take things out and put them bac This past trip took quite a bit longer and my car is now making noises it didn't before. The repair required them to take things out and put them back. I am afraid they didn't go back well. More
by amandakrenning
June 14, 2025
Called four times got put on hold no one ever picked up the phone four times with over a 15min wait that’s unacceptable and one got to hear what my need was. So I’m just giving up and will forget about it. the phone four times with over a 15min wait that’s unacceptable and one got to hear what my need was. So I’m just giving up and will forget about it. More
by GT20
Other Employees Tagged: Brian Salamone, Tom Jacobs, Massimo Castelli, Erica Polimeni, Doug Gray, Matt Martin, Izzy Softic, Audrey Fairbairn , Xavier Sued
June 12, 2025
Everyone is friendly and professional. Very good in communicating and also asking me if I have any questions. There was absolutely no wait. The Service techs got my car in right away. I wa Very good in communicating and also asking me if I have any questions. There was absolutely no wait. The Service techs got my car in right away. I was able to sit in comfortably in the waiting area. My car was taken care of in a timely manner. I so appreciate every aspect of my service. Honestly Matthew's Kia service team is the best! More
by MAHANFLAND
