"Absolutely the best car buying experience ever!!!"
- Toni Richardson
The situation I was in with my trade in was pretty complex. John was very knowledgeable. He made sure I understood all my options. He even took me on a tour and made me feel like family. Tony is a miracle worker. I can’t believe what he was able to pull off for me. I’m just so grateful. I left there with an overwhelming feeling of pure joy! Thanks!!!
"Felt good buying a new car"
- Infinitely pleased
Just purchased an Infinity from Motorwerks in Barrington. Second time I have dealt with John Gregory. He made me feel so comfortable from start to finish. Laid back, informative, and helpful. Felt like I could trust him. Tony Guzman in finance was also very helpful, stayed late to wrap things up. I'm one of those people who used to hate the ordeal of buying a new car, but feel really good about this one!
"Leasing a new car"
Professional, knowledgeable and easy to do business with. All of my transactions, both in sales and service have been outstanding. Motorwerks Infinity in Barrington has an outstanding customer service team. Based on my experience, I would definitely recommend this dealership to others.
"Great people and customer service"
Motorwerks is blessed to have the people that I met. John Gregory, sales, was patient with me throughout the whole process. I pinned down the car but could not locate the car with the features and options; therefore, we decided to order the car from the factory. They, John and Michael Gargano, sent me status of the car throughout the production until delivery. I knew when the car went into production; when the car was complete and ready for transport from Germany and when the was due to arrive at the port of Baltimore. Nina Gewargis was also supportive throughout the whole process. The midnight blue car was awesome. Prior to full possession of the car, Motorwerks wants to make sure that the new owners know how to operate the car with the new technology. Rahim Hemani, BMW Genius, was extremely knowledgeable about the car and the features of it. He was articulate and patient was the explanations. GREAT JOB !!
Everyone I worked with at Motor Werks were helpful, professional and went out of their way to provide a great car buying experience. Malik helped me land the vehicle of my dreams!
"Took Too Long"
1- Took too long (more than 5 hours) to go through the process. Kids were hungry and unhappy
2- I had requested that the Motor Werks sticker be taken off - didn't happen
3- The second keys didn't work as battery died!! on a 1.5 year old car? When I checked at home - there was no battery. My question is did someone really inspect the car?
Overall experience not all that great. I drove from Grand Rapids, MI to buy a car.
"Motor Werks does it again!"
Purchased my new Infiniti last week and I can't tell you enough how smooth and effortless the process was! Thanks to John Gregory, Derick Marquez and Nina Gewargis for a job well done! This is my second car from Motor Werks and it won't be my last! Thanks again!
"Keep coming back to Motor Werks ... and there's a reason"
- Melanie Kowalski
I've been a client of Motor Werks since 1995 when I bought my BMW 5 series from them. Since that time, I've probably bought/leased another 3 or so vehicles, interspersed through the years with other dealers. Motor Werks' sweet spot is having a number of brands under one roof so that you're able to compare new cars, and significant acreage to bring in a variety of used vehicles. They know their demographic customer base, and their dealership's appearance from sales representatives' business attire to the physical premises shows respect for their customers. I've noticed that their pricing is more aggressive than in the past, and they'll still work with you to give you a fair deal. My sales representative was well versed not only in Infiniti but other autos as well, and his years of experience offered wise counsel. From the moment you enter, you can tell this is no ordinary dealership and that doesn't necessarily equate to higher prices. Very pleased with my purchase and price paid.
"No pressure purchase"
As a single women purchasing a car I truly felt I was treated fairly and received a great deal. I never felt pressure to purchase the vehicle or additional services. The process went smoothly and I left the dealership knowing every person I came in to contact with had their customers best interest at heart.
Other Employees Tagged:
, I don't remember the nice kid who set up my Bluetooth but please recognize him as well
"An absolute pleasure to work with"
Living in Colorado usually would prohibit me from working with a dealership in Illinois but after researching the dealership and reaching out to them on a CPOd Infiniti I understood why they have such a great rating. John was wonderful to work with to negotiate the purchase of our vehicle (best price in the nation by the way) and went the extra mile to help ensure transportation of our new vehicle went as smooth as possible despite the dealership no longer having any obligation to do so. Tony also picked up the phone to call me personally to make sure we had everything in order and to help put my mind at easy buying a car sight unseen. Then came the finance office, Derek must be the nicest, most easy going finance guy we've ever worked with and this is from someone who has purchased 20+ cars over the years working with countless dealerships and even worked at a dealership before. We will definitely be looking here first the next time we are ready to buy another vehicle! Thank you everyone for your professionalism, your attention to detail and willingness to go the extra mile for an out of state sale!