John Long

I paid via certified check for a 2023 MIN Cooper SE but was given an incorrect amount when I called from my bank. At the dealership, I was talked into buying a $1,600 tires/rims protection plan that turned was given an incorrect amount when I called from my bank. At the dealership, I was talked into buying a $1,600 tires/rims protection plan that turned out to be highly small-print restrictive, w/lots of hoops to jump through for reimbursement. Patriot dragged its feet on getting me my refund checks, couldn't tell me when to expect title to the car, & otherwise refused to help offset the cost of a 2nd key (the MINI should've come w/2). Ultimately, I'm glad I bought my MINI but wish it had been from a dealer that cares about you after the sale. Patriot obviously felt I wasn't worth their time: I hadn't bought a GM product, wouldn't be returning to them for service & canceled the Allstate tires/rims plan they talked me into. It's also clear why they want to discuss everything by phone (even when a sales mgr. left messages he wouldn't go into detail): they don't want a record of anything they've said. I made a habit of recording every call with them: you may want to do the same. I urge any out-of-state or first-time dealership customers to be extremely cautious: check all calculations yourself, ask for updated documents in writing, & don’t assume you’ll get follow-up after the sale. If you're buying a used EV from Patriot (or anywhere else) know that you have the option to make the dealer apply the $4K IRS Credit (at least until September 2025) against the price of the car you're buying. I may not have been a high-dollar buyer, but I did pay in full, in good faith, and expected better. Patriot Chevrolet of Warminster just doesn't care enough about buyers like me. More

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