John Mangum | Page 2

Dealership told me that everything was great with the vehicle mechanically. Vehicle was delivered and immediately noticed there was a ticking coming from the engine and was low 2 quarts of oil. Turns out vehicle mechanically. Vehicle was delivered and immediately noticed there was a ticking coming from the engine and was low 2 quarts of oil. Turns out the valve cover is leaking, the valve cover gasket, has an issue with the lifters as well. I have sent them multiple messages and they just tell me to use the warranty that I bought and get it fixed. I have asked the manager to call me several times and left voice messages to call me and no one has ever called me back. They said they will tell Dave and let me know what he says and again they don’t respond. I am very dissatisfied and disappointed in their customer service. I was also told that they were sending me a temp plate until my new one arrives, temp plate came with the car, but when asking where my new plate is, now they tell me I have to go and get it and but it myself. Car had to go into the shop immediately after receiving it. I would not trust them at all and especially if they claimed they inspected the car and everything is great. Avoid this dealer!! More

by Dsaganek01 Verified Customer Verified Customer

Report | Print

Streamlined the process and were quick about paperwork. Communication was good as well. Easy to deal with. Communication was good as well. Easy to deal with. More

by williamsmatt10 Verified Customer Verified Customer

Report | Print

My salesperson stayed in contact with me three whole time. And even picked me up too go do three paperwork so I didn't have to set a ride home up. Dealership negotiated fairly also time. And even picked me up too go do three paperwork so I didn't have to set a ride home up. Dealership negotiated fairly also More

by tjigg32 Verified Customer Verified Customer

Report | Print

Robbie, the NEW GUY. ... went above & beyond to get my family into the car we wanted. He was very professional & knowledgeable. Josh, keep us entertained. Over I'll giv ... went above & beyond to get my family into the car we wanted. He was very professional & knowledgeable. Josh, keep us entertained. Over I'll give the company 5 stars... More

by 002lrw Verified Customer Verified Customer

Report | Print

Great deal on car, unique selection of vehicles and an easy buying experience, Josh Walker was a great salesman. Highly recommend! easy buying experience, Josh Walker was a great salesman. Highly recommend! More

by middletuckybiker Verified Customer Verified Customer

Report | Print

We drove down from Cleveland to meet with Josh and everything he shared with us about the vehicle we came to see was 100% accurate. He did not discourage us from getting the car inspected during our everything he shared with us about the vehicle we came to see was 100% accurate. He did not discourage us from getting the car inspected during our test drive and the results also confirmed that the car did not have any mechanical issues as well. The financing worked out well, everyone we came into contact with were pleasant and we did not feel pressured to purchase the car at all. It's been a week or so since our purchase and so far everything is going smooth. The 7+ hour round-trip drive was definitely worth the investment and I would definitely consider purchasing at this dealership in the future. More

by The King's Verified Customer Verified Customer

Report | Print

Great Service! My process took a little longer and the team was always in communication. Friendly atmosphere both at the dealership and over the phone. I highly rec My process took a little longer and the team was always in communication. Friendly atmosphere both at the dealership and over the phone. I highly recommend Dave and his team. More

by jburnor Verified Customer Verified Customer

Report | Print

Very pleasant and made my first online car experience very easy. Very fast response to questions. very easy. Very fast response to questions. More

by turnern1 Verified Customer Verified Customer

Report | Print

Worked with Dolphus from the 1st phone call till the deal was done. Dolphus was great in terms prompt information, and continued keeping in touch with me till the completion of our deal. Thanks for the great was done. Dolphus was great in terms prompt information, and continued keeping in touch with me till the completion of our deal. Thanks for the great job. When i asked for a copy of the carfax, John shot that out to me prompt too. These guys are serious about getting the deal done. Thanks Dolphus for the deal in obtaining the 2018 Ford Police Interceptor Sedan. Definitely exceptional service to work with Dolphus and definitely if I needed a car again, I would look at this place to do it again. More

by cablexman Verified Customer Verified Customer

Report | Print

I was worried about buying a car over the internet, sight unseen. Especially these days when everything is a scam. The gentlemen I worked with were polite and patient and everything went smoothly and the car unseen. Especially these days when everything is a scam. The gentlemen I worked with were polite and patient and everything went smoothly and the car is exactly as they described! I live 2 hours away and next time I plan on using them! More

by jasonawatson Verified Customer Verified Customer

Report | Print