John Nelson

RUN RUN RUN Beginning of Feb 2026 we started tossing the idea of trading in our 2023 Nissan Rouge lease early and getting something different. We knew there would be some money owed rolled over into a new l idea of trading in our 2023 Nissan Rouge lease early and getting something different. We knew there would be some money owed rolled over into a new loan since there was still 9 months left of the lease however we were ok with that as long as it wasn't overboard. We were told it was going to be around $5,000 which was rolled over into the loan for a 2022 Hyundai Tucson. We understood this was a trade in as well as the sales associate understanding the same, we later found out it was false. Fast forward a month we get a bill for another $4,000 from the leasing company for charges we were not made aware of. If we knew we were going to be over $9,000 owned on the lease we would have kept it. Not only that we have put around 3,000 miles on our new car and it has caused nothing but issues. Losing all power, all wheels locking up in the middle of the interstate. Nobody can figure out what's wrong with it, were stuck with a car that is having issues, stuck with over $9,000 in negative equity, and all the sales manager John has to say is that "im a liar I knew that it wasn't going to be a trade in it was going to be a lease termination". I have been trying to reach John for over a month at this point to discuss what was happening and he only called back because I said I was calling the dealership investigator. We also never got any of our copies for the paperwork including purchase agreement, warranty information, etc. Very dishonest, very slimy, and do not care about their customers they just care that they are selling cars. Shout out to Ryan, and John at Eau Claire Nissan for the absolute horrible experience and screwing us beyond belief. More

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This store is well operated. I can only speak of the selling process and its excellent. So good is the sales process that I can't wait to enjoy the service process. I can only speak of the selling process and its excellent. So good is the sales process that I can't wait to enjoy the service process. More

by carneyd402 Verified Customer Verified Customer

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I worked with Josh, Brian and Ryan when purchasing our vehicle. They were great to deal with. Very transparent and upfront with all aspects of the process. The process was fast and simple. I would definit vehicle. They were great to deal with. Very transparent and upfront with all aspects of the process. The process was fast and simple. I would definitely consider them for a future purchase. More

by jamison.knowlton Verified Customer Verified Customer

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The experience was really good. I am not good at words. That is all I want to say so here are more than 15 words. I am not good at words. That is all I want to say so here are more than 15 words. More

by direxiseru Verified Customer Verified Customer

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Let the sales do the talking. Not surveys.Brian did fine. I used to work at Nissan. Not surveys.Brian did fine. I used to work at Nissan. More

by scttfranklin30 Verified Customer Verified Customer

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Knowledgeable staff and very welcoming & friendly. Everyone I dealt with was very helpful and courteous! Keep up the good work. Everyone I dealt with was very helpful and courteous! Keep up the good work. More

by JRSCHOLZE74 Verified Customer Verified Customer

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He was Very welcoming and friendly. His knowledge was outstanding. He never tried to push me into buying something I wasn’t sure of. His knowledge was outstanding. He never tried to push me into buying something I wasn’t sure of. More

by trustytheresa05 Verified Customer Verified Customer

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I like the no pressure sales. RJ was fun and interesting and very informative. I would suggest him to anyone buying a vehicle where I was. And I absolutely love my new Nissan Rogu RJ was fun and interesting and very informative. I would suggest him to anyone buying a vehicle where I was. And I absolutely love my new Nissan Rogue More

by charcupcake1971 Verified Customer Verified Customer

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Every one was helpful and willing to explain things. I felt like I got a good deal. I felt like I got a good deal. More

by sissondj Verified Customer Verified Customer

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It’s been a comfortable experience. I appreciate no hard sell. Everyone has been helpful. I appreciate no hard sell. Everyone has been helpful. More

by mattisonkurt Verified Customer Verified Customer

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