John Porpora

Dear General Manager and Kia Customer Care, I am writing to formally escalate my dissatisfaction with the service experience involving my 2026 Kia EV9. My vehicle was at the dealership for approx writing to formally escalate my dissatisfaction with the service experience involving my 2026 Kia EV9. My vehicle was at the dealership for approximately two months waiting for a back-ordered drivetrain motor. I understand that parts delays can happen, and I initially tried to be patient with the situation. However, the way the dealership handled the communication and completion of the repairs was unacceptable. After approximately two months, I was notified that my vehicle was ready for pickup. Before collecting it, I checked the Kia app and noticed that two recalls were still showing as open. I contacted my service advisor to confirm whether the recalls had been completed, only to discover that the advisor had reportedly been fired. Nobody had informed me of this change, despite my attempts to reach out by phone and text for updates. I was then informed that the recalls had not been completed and that the dealership needed to keep my vehicle for approximately three additional days. This is extremely frustrating. After having my vehicle for two months, I should not have had to discover outstanding recall work myself after being told the vehicle was ready. The dealership should have reviewed all outstanding service requirements and communicated the actual status of the vehicle before notifying me that it was ready for pickup. To make matters worse, when I arrived to collect my vehicle, it had not been washed or vacuumed. Although cleaning is not my primary concern, I have dealt with other dealerships that take the time to return vehicles clean after extended repairs. For a new 2026 Kia EV9 that had been in your possession for approximately two months, I expected a more considerate and professional customer experience. My concern is not simply that the repairs took time. It is the lack of communication, the failure to complete the recalls before declaring the vehicle ready, the lack of notification regarding my service advisor, and the additional inconvenience of having to wait three more days. I purchased a new vehicle expecting a certain level of reliability and customer service. Instead, this experience has left me questioning the level of care and accountability provided by the dealership. I am requesting a written explanation addressing how this situation occurred, confirmation that both recalls have been completed, and appropriate goodwill compensation in recognition of the extended repair period and the additional inconvenience caused by the dealership’s handling of my vehicle. I would appreciate consideration for reimbursement of documented expenses, a service credit, or another appropriate customer accommodation. I also expect confirmation that the necessary repair and recall work has been properly completed and documented. I hope management takes this complaint seriously and provides a meaningful response. I have been patient throughout this process, but patience should not be mistaken for acceptance of poor communication and incomplete service. I look forward to your response and a reasonable resolution. Sincerely, 2026 Kia EV9 Owner More

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Took my car in for an oil change and tire rotation, the service tech changed my service due sticker and ripped off my windshield tint, and then proceeded to try and cover it up and never informed me. When service tech changed my service due sticker and ripped off my windshield tint, and then proceeded to try and cover it up and never informed me. When I brought it to their attention, their service manager was to reach out to me in the next few days, but he never has. More

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I have bought two cars with Coral Springs Kia and have found the dealership to be a pleasure to work with at every stage. I also have my vehicles serviced there, and find the techs to be courteous, helpfu found the dealership to be a pleasure to work with at every stage. I also have my vehicles serviced there, and find the techs to be courteous, helpful, and knowledgeable. I recommend Coral Springs Kia highly. More

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Gilbert was our excellent service rep and he was very helpful. We were very pleased with the service we received. The work was done promptly and we were kept apprised of status via text message. I wou helpful. We were very pleased with the service we received. The work was done promptly and we were kept apprised of status via text message. I would definitely recommend the Coral Springs Kia service department. More

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It was quick, fast, staff were very friendly, not too busy, same day appointment no problem busy, same day appointment no problem More

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First Service call for oil change although I was first in line it took 1:40 minutes but Service Assistant was great. line it took 1:40 minutes but Service Assistant was great. More

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I had an excellent experience with my recent car maintenance service. Travis was extremely thorough, professional, and personable throughout the entire process. He took the time to carefully explain maintenance service. Travis was extremely thorough, professional, and personable throughout the entire process. He took the time to carefully explain the needs of my vehicle in detail, helping me understand both the immediate and future maintenance recommendations without any pressure. I especially appreciated his honesty and commitment to finding me the best deals available, which made the experience both reassuring and cost-effective. His knowledge, attention to detail, and customer-focused approach made a significant difference. Thank you, Travis, for providing outstanding service and ensuring my car received the care it needed. More

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Excelente atención, todo su personal está totalmente capacitado para hacer que los clientes nos sintamos cómodos capacitado para hacer que los clientes nos sintamos cómodos More

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Exelent service! !very friendly and professional people ,i fully recommend to my friends,thanks I see you guys again 👍 !very friendly and professional people ,i fully recommend to my friends,thanks I see you guys again 👍 More

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Everyone was very friendly and helpful. I love bringing my car here for service. My guy Dan was very helpful and made my time there special. I love bringing my car here for service. My guy Dan was very helpful and made my time there special. More

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