John Rosafort | Page 2

Ferrari Silicon Valley responded

Thank you for your feedback and for making Ferrari Silicon Valley your go-to dealership! We’re pleased to hear that our Sales Agents and Service Department provided an engaging experience. If there’s anything we can do to make your next visit a 5-star experience, please don’t hesitate to reach out. We’re here to ensure every visit meets your expectations!

Ferrari Silicon Valley responded

Thank you for sharing your detailed feedback. We're thrilled to hear that Sarah and our service team have consistently provided you with exemplary service. However, we sincerely apologize for the issues you encountered during your car purchase experience. The lack of communication, the condition of the car, and the errors with the paperwork are unacceptable, and we completely understand your frustration. This is not the standard we strive for, and we will take your feedback seriously to ensure improvements are made. We value your business and hope to restore your confidence in us. Please don’t hesitate to reach out if there's anything further we can do to address your concerns.

Ferrari Silicon Valley responded

Thank you for your kind words! We're thrilled to hear that John provided valuable information and assistance during your test drive and purchase. Ensuring a smooth and informative experience is our goal, and we’re delighted that John was able to meet your expectations. Congratulations on your new Ferrari, and we look forward to seeing you again at Ferrari Silicon Valley!

Ferrari Silicon Valley responded

Thank you for your kind review! We're thrilled to hear that Sarah and the entire team at Ferrari Silicon Valley provided you with excellent service. We truly appreciate you choosing us and are grateful to have you as part of our Ferrari family. We look forward to serving you again in the future! Forza Ferrari!