John Scott | Page 3

The experience here is great that’s why we chose to go here we have purchased our last 8 vehicles with Ken Garff here we have purchased our last 8 vehicles with Ken Garff More

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Working with Mr. Walker and Mr. Scott was a breeze. The welcoming atmosphere made us feel at ease. I recommend asking for Kenny Walker for the best deals. welcoming atmosphere made us feel at ease. I recommend asking for Kenny Walker for the best deals. More

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We were probably greeted upon arriving at the dealership by a very courteous salesman (John Scott) who took the time to listen to what we were looking for and was successful in helping us find our dream tru by a very courteous salesman (John Scott) who took the time to listen to what we were looking for and was successful in helping us find our dream truck. He helped us to get a great deal for our trade in and I would highly recommend him to anyone looking for an honest, kind, knowledgeable salesman. More

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Great experience at Ken Garff West Valley Ram. John Scott was straight forward and transparent with all the numbers. A very refreshing car buying experience. was straight forward and transparent with all the numbers. A very refreshing car buying experience. More

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Great sales staff to work with. Alex and Stockton were very professional and showed only vehicles in our budget. Abraham made the financing quick and painless. Jason assisted with wheel and tire compatibi very professional and showed only vehicles in our budget. Abraham made the financing quick and painless. Jason assisted with wheel and tire compatibility questions. A great car buying experience. More

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Wow before calling me saying the truck is done make sure it's done your organization is terrible don't lose the key again please you didn't even know the truck was in the back yard and nobody knew where the it's done your organization is terrible don't lose the key again please you didn't even know the truck was in the back yard and nobody knew where the key was 45 minutes to an hour More

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John Scott and his team took exceptional care of what I wanted and helped me to discover what I was really looking for. Never hassled or pressured, and was even shown options I hadn't thought of. I was bey wanted and helped me to discover what I was really looking for. Never hassled or pressured, and was even shown options I hadn't thought of. I was beyond impressed with the entire team. More

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Super Easy John and Company were terrific! Had the vehicle I wanted out and ready to test drive when I got there. In and out in two hours. They took the time t John and Company were terrific! Had the vehicle I wanted out and ready to test drive when I got there. In and out in two hours. They took the time to make sure I received all the rebates I was entitled to and made the whole process super easy. Well done! More

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Oil change and recall Get one of your service bosses can make up a check list of when you're right out of high school technicians do oil changes so people don't get oil all Get one of your service bosses can make up a check list of when you're right out of high school technicians do oil changes so people don't get oil all over their brand new driveway because somebody doesn't tighten the oil plug or the oil filter More

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Buying and Service Two years ago I came in to look at buying options for when my lease was up on my current car. I had bought my first car from Ken Garff and had an amaz Two years ago I came in to look at buying options for when my lease was up on my current car. I had bought my first car from Ken Garff and had an amazing experience with John Scott and Walker. I received many calls and emails from the dealership telling me they were having special deals and to come in and take a look. I did, and after a lot of looking I found a car that I really liked. I was not wanting to buy right away, but with a lot of pressure from them I decided to go for it. The man who had helped me was apparently in and out of the hospital, so Scott took over the paperwork to help me get the car. When talking to him about the details he told me that the dealership would pay off the remainder of the lease I had on my car, since they were wanting me to buy now instead of later. They paper work process was horrible and took the entire day. A couple of weeks later I received a call from where I had leased my car, telling me that I owed them almost a thousand dollars. I explained my situation and the lady told me that dealerships will often do this and then not pay what they say they will. She felt so badly that she took off as many fees as she could. She got the price down to around $500. I paid this immediately so it would not affect my credit. I called the dealership to talk to Scott, and got no where. Finally I drove myself clear out there to talk to him in person. Of course I had to wait forever just for him to have time to come sit with me. In short he said that the best he could do was give me a check for $200. I was young and trusting and didn't think that someone would take advantage of me like Scott did. I feel like they saw a young, vulnerable, girl by herself and completely took advantage. I would avoid this place! I used to feel great about working with the people here, now I continually have bad experiences when I go in for services and such. Customer service is now terrible. Today they lost my car and keys and I had to wait in the lobby for over two hours while they looked for it. Was I compensated in any way? No. I asked to speak with a manager to find out what was going on. Did anyone ever come to talk to me? No. The people from the wash bay were so kind and they walked me around the entire dealership to find my car. The management did nothing. I keep trying to give it another chance and I continue to be let down. More

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