John Sherman
John Sherman at Southern Chevrolet Newport News

John Sherman

Service Advisor

Southern Chevrolet Newport News

12920 Jefferson Avenue
Newport News, VA 23608

Contact Me
4.8
181 Reviews

Born in Baltimore, lived in Virginia for over 50 years. Graduated James Madison University and have 30+ years of Automotive experience. Married with 4 grown kids starting families of their own, proud servant to two Miniature Schnauzers. Love to help people!

Languages Spoken

English English

French French

4.8

181 Reviews

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181 Reviews of John Sherman

October 14, 2026

Dealership Rating
Employee Rating

I love snf trust my service team. They are thorough and very careful to do a good job they time. Thank you Southern Chevy! More

by JMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Ausura

Oct 14, 2026

Southern Chevrolet Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 12, 2026

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Employee Rating

The Professional staff lead, by John, service my car carefully and quickly. The video evidence and frequent updates help to keep me informed & very satisfied! This dealership has changed names and mana More

by kimberly3mcu
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2026

Southern Chevrolet Newport News responded

Thank you for your wonderful feedback! We're thrilled to hear that John's expertise and our team's transparency with video updates made your experience satisfying. We look forward to welcoming you back for future services.

September 22, 2026

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Very courteous and respectful from beginning to end of the service appointment. Maintenance completed in a timely manner. Great job. More

by mlee1206
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 23, 2026

Southern Chevrolet Newport News responded

Thank you for the fantastic review! We're glad our team met your expectations with courteous and timely service. Your satisfaction is our priority, and we look forward to your next visit!

September 14, 2026

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Dealer staff and service staff friendly helpful and transparent. Knowledgeable and customer focused. I have had no real issues with them, I have also not purchased a vehicle directly through this south More

by mitchellshon
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 15, 2026

Southern Chevrolet Newport News responded

Thank you for your review! It's great to hear that our service and dealer staff met your expectations with their friendliness and transparency. We aim to provide quality service and hope to see you again soon.

September 10, 2026

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John Sherman, service advisor was very professional and helpful with my car Service to make sure my car is stay safe on the road More

by Dominiquelee1993
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Recommend Dealer
Yes
Sep 11, 2026

Southern Chevrolet Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

September 01, 2026

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Employee Rating

John is always very helpful and reaches out with any concerns or questions. Courteous and professional. More

by DMETTLER1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 02, 2026

Southern Chevrolet Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

September 01, 2026

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Employee Rating

Service department is on a downward slide. Repair requested was completed but other parts were cosmetically damaged in the process and other systems inoperative after initial repair. Made co More

by Science
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Service Time
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Recommend Dealer
No
Sep 01, 2026

Southern Chevrolet Newport News responded

We're truly sorry to hear about your experience with our service department. We understand the frustration caused by the cosmetic damage and communication issues. Please email your contact information to socialvne@drivingsouthern.com so our management can reach out to you directly. We are committed to improving our service and ensuring transparency and quality in all repairs.

August 20, 2026

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Quick and thorough service. The technician explained what needed to be done and offered additional services. More

by jesse.evans05
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Service Time
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Recommend Dealer
Yes
Aug 21, 2026

Southern Chevrolet Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 10, 2026

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Great customer service, they look over my truck to see what it need to be updated on my maintenance on my truck More

by jjerryva20
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Bridgett

Aug 12, 2026

Southern Chevrolet Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 04, 2026

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Employee Rating

After 1000$ check engine light is still on, same trouble code on. I cant remote start my truck because of it. Long wait time for vehicle, 6 days for a simple fuel module. More

by ANKANGIESER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Terisha

Aug 06, 2026

Southern Chevrolet Newport News responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvne@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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