John Sherman

Since the change from Priority to Southern there's been some changes so far I haven't had anything major happen. I am concerned when I got my oil changed done prior to this service there was a message on m some changes so far I haven't had anything major happen. I am concerned when I got my oil changed done prior to this service there was a message on my paperwork stating that if I didn't get all recommended maintenance performed at that dealership that I could lose that. That is not what's in my contract when I signed it just stated that I had to get the oil changes in state inspection done at that dealership. So we'll see how it goes More

by donniey1 Verified Customer Verified Customer

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My truck was returned to me with a CEL it did not have when I delivered it. Was told Service manager would call me and that still has not happened at this time. And now I have new rules to get me oil ch when I delivered it. Was told Service manager would call me and that still has not happened at this time. And now I have new rules to get me oil changes and perks I had when I bought my truck but why trust them with it if I am going to be lied to and told the check engine light was on when we got it. Then I am pretty sure I got charged twice for shop supplies due to how they small print things in the receipt. Rating of John is not him just part of the overall. He had little to say except that his tech said the light was already on but he was not aware until I told him. And the video that was sent asking me to approve more work did not mention it. And the service ticket does not mention it. More

by RRWILLIAMS82 Verified Customer Verified Customer

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Dealership seems to be good and everything went well with my oil change with the exception of not being informed that my vehicle was completed, I called and inquired about the status of my vehicle at which p my oil change with the exception of not being informed that my vehicle was completed, I called and inquired about the status of my vehicle at which point I was told that I was informed that it was completed earlier when In fact I had not been informed. it was not a big deal as I was not in a rush to get it, but I was not pleased that I was told I was informed when I wasn’t. More

by Seandaniel76 Verified Customer Verified Customer

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I was very disappointed with my experience. My vehicle failed its safety inspection because of a headlight issue that your dealership said it couldn't repair. I was then forced to take my vehic My vehicle failed its safety inspection because of a headlight issue that your dealership said it couldn't repair. I was then forced to take my vehicle to another dealership, where the issue was diagnosed and repaired without any problem. This caused unnecessary inconvenience, wasted my time, and made me question the level of expertise in your service department. I expect a dealership to be capable of handling common repairs or, at the very least, provide a reasonable solution instead of sending customers elsewhere. Your dealership needs to invest in better-trained technicians and improve the overall quality of its service. To make matters worse, my vehicle was returned with the interior dirtied from the inspection process, showing a lack of care and professionalism. Overall, this experience fell far below my expectations, and I have little confidence in returning for future service. More

by AW Verified Customer Verified Customer

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Had appointment at 7:30 am car not ready till 5:45 pm told at 10:00 am they were working on it. This was for oil change tire rotation and inspection told at 10:00 am they were working on it. This was for oil change tire rotation and inspection More

by RDMATHEWS1 Verified Customer Verified Customer

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The service advisors and writers Tanisha and John are excellent at what they do... they make sure things are run right excellent at what they do... they make sure things are run right More

by gil.brown Verified Customer Verified Customer

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I had know problems with the people they were good at their jobs. The issue is with you automated system for making appointments. I made appointment for Southern I NPN and got a reminder for an appointme their jobs. The issue is with you automated system for making appointments. I made appointment for Southern I NPN and got a reminder for an appointment in Chesapeake. I called the number on the reminder that sent and they couldn’t find an appointment for me. I then called Southern in NPN and they didn’t have an appointment for me. After I finally talked to a service advisor I was able to schedule. That automated system you are using is a complete failure and needs to either be replaced or fixed. If I the same issue again I will just schedule with a dealership that is not connected with Southern. More

by dmbright218 Verified Customer Verified Customer

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I have a customer for 9 years several vehicles and always satisfied. Thanks for all you do. Paul satisfied. Thanks for all you do. Paul More

by pwhite Verified Customer Verified Customer

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My experience was generally positive. BUT having to go so far just to get air in my tires is well, asking a lot.. We called around Hampton but no one had this nitro-fil air. BUT having to go so far just to get air in my tires is well, asking a lot.. We called around Hampton but no one had this nitro-fil air. More

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John Sherman is great! He kept me well informed of the status of my vehicle throughout the duration of it getting serviced. He kept me well informed of the status of my vehicle throughout the duration of it getting serviced. More

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