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John Thompson
John Thompson at Montrose Kia

John Thompson

Admin

Montrose Kia

5033 Detroit Rd
Sheffield, OH 44054

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4.4
36 Reviews
4.4

36 Reviews

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36 Reviews of John Thompson

October 17, 2025

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Employee Rating

Montrose Kia service department was quick and efficient with the service needed on my vehicle. Thank you! More

by KARNOLD5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Forest Daniels, Lance Blanton, Bill Reichert, Vinny Maculaitis

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Oct 17, 2025

Montrose Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Montrose Kia! And remember, You’ve got a friend at Montrose! Fred Gawry Service Manager 440.934.6699 fgawry@gomontrose.com

October 17, 2025

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Employee Rating

Montrose Kia was very thoughtful and knowledgeable throughout the sales process, and they helped me find a car that was perfect for me in my time of need. I would definitely recommend them for anyone More

by Nate L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Forest Daniels, Lance Blanton, Bill Reichert, Vinny Maculaitis

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Oct 17, 2025

Montrose Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! And remember, You’ve got a friend at Montrose! Fred Gawry Service Manager 440.934.6699 fgawry@gomontrose.com

October 14, 2025

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Employee Rating

I was satisfied with the initial job, then found that the passenger side light was not working I was told that they didn’t fix that.??? so that was 400 and something dollars. Now the same side, the passion s More

by cookie.millerlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 14, 2025

Montrose Kia responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. And remember, You’ve got a friend at Montrose! Fred Gawry Service Manager 440.934.6699 fgawry@gomontrose.com

Oct 16, 2025

cookie.millerlee responded

I sent you my email. Also, I was charged 160+ dollars to do a diagnostic I guess. My concern my vehicle was and still is hesitating. mentioned spark plugs well that was 400+ dollars., but told not necessary now. my car still hesitating so I’m perplexed. in my light was fixed initially I thought. had to pay hundred plus dollars more. Told that passenger light was not look at. It’s not fixed. Thank you for your time and your quick initial response. Hortense Miller-Woods

October 13, 2025

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Employee Rating

They have always been great and treated me very well. Always took care of everything i needed. More

by Cnote2245
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Forest Daniels, Lance Blanton, Bill Reichert, Vinny Maculaitis

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Oct 13, 2025

Montrose Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. And remember, You’ve got a friend at Montrose! Lance Blanton General Manager 440.934.6699 lblanton@gomontrose.com

October 09, 2025

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Employee Rating

This Dealership is Nice and the People are Helpful and Respectful the service is great and the bathrooms are always clean, and they have the best coffee in town,now,looking forward to my free cleaning. More

by donna41362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Forest Daniels, Lance Blanton, Bill Reichert, Vinny Maculaitis , Jennifer and Everyone i'm not good with names

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Oct 09, 2025

Montrose Kia responded

Thanks for sharing your thoughts about your experience with Montrose Kia. We appreciate your business and hope to see you again soon! And remember, You’ve got a friend at Montrose! Fred Gawry Service Manager 440.934.6699 fgawry@gomontrose.com

October 03, 2025

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Employee Rating

I knew what I was going to do before I went to Montrose but they made it easy and timely. More

by kilgore052
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bill Reichert , Norman

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Oct 03, 2025

Montrose Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Montrose Kia. And remember, You’ve got a friend at Montrose! Lance Blanton General Manager 440.934.6699 lblanton@gomontrose.com

October 01, 2025

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Employee Rating

Have always had poor service with you and will Never come back and will Never recommend you to anyone. More

by SABRINALANE520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Forest Daniels, Lance Blanton, Bill Reichert, Vinny Maculaitis , Tom Szudarek

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Oct 04, 2025

Montrose Kia responded

Thank you for providing this feedback, Sabrina, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Lance Blanton General Manager 440.934.6699 lblanton@gomontrose.com

September 28, 2025

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Employee Rating

Been with them for several years happy with my vehicle purchases, service was always good, gave input on whatever needed attention. Always available for questions. More

by RONALDKOZIURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Reichert , Not sure

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Sep 28, 2025

Montrose Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Montrose Kia, we look forward to having you as a valued customer for many years to come! And remember, You’ve got a friend at Montrose! Fred Gawry Service Manager 440.934.6699 fgawry@gomontrose.com

September 26, 2025

Dealership Rating
Employee Rating

Montrose Kia handled my problem very fast I was greeted with a genuine concern and they took the time to listen and understand. They really respected my time and preformed my repair faster then expected. More

by christophercampian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Forest Daniels, Lance Blanton, Bill Reichert, Vinny Maculaitis

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Sep 26, 2025

Montrose Kia responded

Thank you for your review, Christopher. We are glad to hear that our team was able to help, and we hope to see you again here at Montrose Kia! And remember, You’ve got a friend at Montrose! Fred Gawry Service Manager 440.934.6699 fgawry@gomontrose.com

September 26, 2025

Dealership Rating
Employee Rating

Always very nice and professional and the new look is fabulous! I won’t take my car anywhere else More

by pamawad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 26, 2025

Montrose Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Montrose Kia. We look forward to having you as one of our valued customers for many more years to come! And remember, You’ve got a friend at Montrose! Fred Gawry Service Manager 440.934.6699 fgawry@gomontrose.com

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