John Thompson

I had a terrible experience purchasing a car from Montrose Kia. I found that the car had a coolant leak prior to purchasing so they assessed and said they fixed it so I moved forward and purchased it Montrose Kia. I found that the car had a coolant leak prior to purchasing so they assessed and said they fixed it so I moved forward and purchased it. When I got home, it was leaking a lot more so I asked if I could bring the car back in to have the issue addressed and the service manager said no, it was sold as-is and the dealership leadership team did not want to talk to me. They would not stand behind the work they performed so I had to have another reputable shop fix the leak. This could have been a catastrophic failure if the engine drained out on the road and seized up potentially injuring me and my family. It's my opinion that the Montrose Leadership team is a joke, once they take your big check. I'm not the only one either, there are 18 cases opened against Montrose at the Ohio Attorney General's Office so buyers should consider all of your options when purchasing. Integrity, quality, and respectfulness is all very important to me. In my opinion, Montrose lacks all three. That's the Montrose difference! I'll update this review once I win my court case. More

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John Siters is the best service employee Kia has. Always professional and caring. Makes you feel like a valued customer all the time Always professional and caring. Makes you feel like a valued customer all the time More

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They are the best! Always a pleasant experience. I very rarely have a appointment but I'm always welcome. Always a pleasant experience. I very rarely have a appointment but I'm always welcome. More

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John always listens to what I need fixed on my car. He also tries to get me the best deal that he can too. I have enjoyed using this service department to keep my car running as best as it can. He also tries to get me the best deal that he can too. I have enjoyed using this service department to keep my car running as best as it can. More

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Like I said, everyone was welcoming, professional and offered their help as soon as they saw me. offered their help as soon as they saw me. More

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Great experience! It was great. No pressure! Car came in 3 days after initial visit. Salesman was very knowledgeable It was great. No pressure! Car came in 3 days after initial visit. Salesman was very knowledgeable More

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I needed to be at a doctors appointment and had a last minute tire blow out. Montrose took my car in and made a special trip to pick up the tire instead of waiting for delivery so I could make my appointm minute tire blow out. Montrose took my car in and made a special trip to pick up the tire instead of waiting for delivery so I could make my appointment. Salute Montrose Kia. You made my day. More

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It's awesome, they treat you like family and they go out of their way to make you feel like someone of their way to make you feel like someone More

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Service was awesome, very quick, very friendly, very helpful, answered all my questions, would recommend buying a vehicle from them. helpful, answered all my questions, would recommend buying a vehicle from them. More

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John R was so informative in explaining in detail about my car being serviced. GOOD customer service means a-lot. Thanks John! my car being serviced. GOOD customer service means a-lot. Thanks John! More

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