John Varela
John Varela at Williamson Buick GMC

John Varela

Service Advisor

Williamson Buick GMC

7815 SW 104th St
Miami, FL 33156

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4.8
158 Reviews

Dealership Experience

10 yrs, 3 mos

Languages Spoken

English English

Spanish Spanish

4.8

158 Reviews

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158 Reviews of John Varela

July 18, 2025

Dealership Rating
Employee Rating

They are Excellent, precise, faster , attended, Friendly , cooperative, confident , attended , they treat you like family More

by MARTAECLIPSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2025

Williamson Buick GMC responded

Marta, your review radiates positivity—thank you for recognizing the care and dedication of our team. It's our goal to make every guest feel like part of the family!

July 17, 2025

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As a first timer, I wish I had more guidance but overall it was great. More

by JESSICA_D_ROGERS
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 21, 2025

Williamson Buick GMC responded

Jessica, thank you for sharing your first experience with us. We're happy to hear it was great overall, and we’ll work on making that guidance even clearer next time around.

July 14, 2025

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The service department is very professional and knowledgeable. They schedule our service on time and give us the correct estimated waiting time. John Varela our advisor is extremely professional an More

by DAYAMI_MADRIGAL
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 15, 2025

Williamson Buick GMC responded

Thank you, Dayami! We’re delighted to hear that John Varela and the service team provided punctual, clear, and professional care throughout your visit. Your recognition means a great deal to us, and we’re grateful for the opportunity to support you with service you can count on.

July 13, 2025

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Very courteous and professional, it was actually a pleasant expedience. Will not go to Bomnin again More

by rplasencia1951
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 14, 2025

Williamson Buick GMC responded

Thank you for your review. We're glad to hear your visit with John Varela was pleasant and professional—it means a lot that we’ve earned your trust.

July 05, 2025

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John Varela did not keep me informed about the progress of my vehicle. I was told my vehicle would be done every weeks for the 6-7 weeks. I have an older vehicle and the dealership does not spend the time More

by zehowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 09, 2025

Williamson Buick GMC responded

We’re deeply sorry to hear about the ongoing challenges you faced. Your feedback is important, and we’ll take it seriously as we work to improve transparency, follow-through, and care for every customer, regardless of the vehicle’s age.

May 31, 2025

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Employee Rating

The staff is friendly, helpful and professional The process was smooth and efficient and I am really satisfied More

by Maryitbuch
Recommend Dealer
Yes

Other Employees Tagged: John Varela

Jun 02, 2025

Williamson Buick GMC responded

We're so happy that you had a smooth and satisfying experience at our service department. Providing friendly, efficient service is our priority, and knowing that you felt well taken care of is incredibly rewarding.

May 23, 2025

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Employee Rating

I was there 4 times and my car still had the same issue. Last time, they kept the car in the shop for 13 days and they did not touch the car. The manager Rolando lied to me on 2 occasions. John was very nic More

by MATEOMAYKEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Erik Fernandez

May 23, 2025

Williamson Buick GMC responded

We’re sorry to hear about your experience, Mateo. That’s not the level of service we aim to provide, and we appreciate your feedback. Please reach out to us so we can address your concerns and work towards a resolution.

May 23, 2025

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They are incompetent at best. Their manager Rolando is very dishonest and does not take interest in poor work. More

by MATEOMAYKEL
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Erik Fernandez, Rolando Pardo

May 23, 2025

Williamson Buick GMC responded

We’re sorry to hear about your experience, Mateo. That’s not the level of service we aim to provide, and we appreciate your feedback. Please reach out to us so we can address your concerns and work towards a resolution. You may contact me at your earliest convenience at janelysp@wagmiami.com.

May 23, 2025

MATEOMAYKEL responded

I was there 5 time and my experience was always of a complete disregard for clients.

May 17, 2025

Dealership Rating
Employee Rating

Tony is great. Everyone is very helpful. Every time I go everything is resolved quickly. More

by mariagonzo1157
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Martinez

May 19, 2025

Williamson Buick GMC responded

Thank you for your positive review, Maria. We're delighted that Tony and the team consistently provide such efficient and helpful service. We look forward to assisting you again!

May 07, 2025

Dealership Rating
Employee Rating

John was great, service was fast, and overall very accommodating and thorough. No complaints at all. More

by MCUERVOJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2025

Williamson Buick GMC responded

Thank you for your wonderful feedback. We're delighted to hear that John provided excellent service and that your experience was smooth and accommodating. We appreciate your support!

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