
Dealership Experience
10 yrs, 3 mos
Languages Spoken
English
Spanish
158 Reviews
Write a Review158 Reviews of John Varela
July 18, 2025
They are Excellent, precise, faster , attended, Friendly , cooperative, confident , attended , they treat you like family Friendly , cooperative, confident , attended , they treat you like family More
Other Employees Tagged: Erik Fernandez, Rolando Pardo, Juan Santos, Mike Mckesson, Tony Martinez, Yair Garrido, Mike Valladares, Manuel Mundo, Fede Prudhomme
July 14, 2025
The service department is very professional and knowledgeable. They schedule our service on time and give us the correct estimated waiting time. John Varela our advisor is extremely professional an knowledgeable. They schedule our service on time and give us the correct estimated waiting time. John Varela our advisor is extremely professional and transparent. More
July 05, 2025
John Varela did not keep me informed about the progress of my vehicle. I was told my vehicle would be done every weeks for the 6-7 weeks. I have an older vehicle and the dealership does not spend the time of my vehicle. I was told my vehicle would be done every weeks for the 6-7 weeks. I have an older vehicle and the dealership does not spend the time or care to look into fixing these vehicles because they are too focused on turnover on the newer warranty vehicles. They have never returned my truck to me in proper working form. I have always had to come back for work THEY never resolved. Very disappointed with them and people should avoid their business. More
May 23, 2025
I was there 4 times and my car still had the same issue. Last time, they kept the car in the shop for 13 days and they did not touch the car. The manager Rolando lied to me on 2 occasions. John was very nic Last time, they kept the car in the shop for 13 days and they did not touch the car. The manager Rolando lied to me on 2 occasions. John was very nice but they don’t communicate with the technicians. Miami is notorious for bad service and lack of accountability but this is a new level for me. Plain dishonesty., More
Other Employees Tagged: Erik Fernandez
May 23, 2025
They are incompetent at best. Their manager Rolando is very dishonest and does not take interest in poor work. Their manager Rolando is very dishonest and does not take interest in poor work. More
Other Employees Tagged: Erik Fernandez, Rolando Pardo
May 17, 2025
Tony is great. Everyone is very helpful. Every time I go everything is resolved quickly. Everyone is very helpful. Every time I go everything is resolved quickly. More
Other Employees Tagged: Tony Martinez


