John Vasquez | Page 4

This is the second vehicle that I purchased from this dealership, after I promised myself never to return after purchasing the first one nearly a year ago.This is the most dysfunctional car dealership I dealership, after I promised myself never to return after purchasing the first one nearly a year ago.This is the most dysfunctional car dealership I have ever been in. It took eight weeks to resolve a simple "we owe" list with the first purchase, and three days this time to receive copies of documets that I had signed, though FL law states I should have received them the moment they were signed. Many thanks to John - he did everything in his power to help me; I give three stars to Martin for trying; and one star to Ellen whose actions / attitude made me feel as if there was something else she would have rather been doing. More

by dsizelove Verified Customer Verified Customer

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Your mechanics told me that I had a main oil leak, and the repair would be over $6000. I had 2 other verified mechanics examined my jeep, and it was only gaskets. I feel that every time that I take my je the repair would be over $6000. I had 2 other verified mechanics examined my jeep, and it was only gaskets. I feel that every time that I take my jeep to your shop you have taken advantage of both a senior citizen and a woman. I will never be back for service or to purchase a vehicle. I will say both of the girls in the service department were excellent. More

by akajules58 Verified Customer Verified Customer

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John was amazing. He made the process fun and professional. I am happy with every He made the process fun and professional. I am happy with every More

by brunoll Verified Customer Verified Customer

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Everyone was very professional and got to the number we wanted to spend on a car. wanted to spend on a car. More

by christinas1008 Verified Customer Verified Customer

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I feel so ripped off with this dealership. I bought a 2020 Ram truck this past January. The Salesperson Mr. Vasquez did an excellent job making me feel comfortable and in good hands. He helpe I bought a 2020 Ram truck this past January. The Salesperson Mr. Vasquez did an excellent job making me feel comfortable and in good hands. He helped me find the truck of my dreams, Really. I bought into the exteded warranty (which is incredibly expensive), and they explained that the vehicle was Certified and had nothing to worry about. After 3 months I am contacted by the service department to get the first oil change. They advise me that my tires need to be replaced, that one of my batteries and my breaks were on their way out. I obviously don’t want to hear any of that since i had just given 20K of my savings for down payment and got myself in debt with another 20K plus interest and extended warranty. When i went back to replace my tires after just a few months, the truck was severely damaged on the passenger side, they claimed there are a lot of tow trucks in and out and must have done the damage. I couldn’t believe it. The Manager (Oracio) told me to not worry, that they would take care of everything. After waiting almost a month, i was actually contacted to take in the vehicle for repairs. After waiting for a couple of weeks for my truck to finally be ready for me to finally enjoy, i step in the driver side and the whole dashboard is crumbled, coming apart. Like the leather lost its glue or something. I was so shocked that i felt my heart sink. So the Manager (Oracio) tells me that it’s a known problem with these trucks. You can imagine how i felt right then. He tells me that he can replace my whole dashboard for a discounted price since it’s not covered by the extended warranty. Even though this happened while the vehicle was under their care. The only time that i had to not think that this truck is not falling apart was the first 3 months, now i have a detached muffler that seems to just need a gasket and 2 screws and they want to replace for $2500. I have never felt so ripped off, laughed at or so stupid before. They gave me a chrysler number to call, made me feel even more stupid. I put the claim and explain the situation to that chrysler agent, and after a few weeks, im still waiting for a response. I will do everything possible to get this reported and to expose businesses trying to rip people off. I have damages on my truck that remind me of that dealership every day, you can imagine. More

by freddyemosquedap Verified Customer Verified Customer

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The personnel were excellent and arranged for the Grand Cherokee to be prepped on the same date as the purchase Cherokee to be prepped on the same date as the purchase More

by TARULMIC7 Verified Customer Verified Customer

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Laura and Adam always take great care of me and my vehicles - thanks to the full team vehicles - thanks to the full team More

by APRILBUCKLEY1975 Verified Customer Verified Customer

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Found a car online, called to see if it was available and it was. The salesman was great. By far the shortest amount of time I’ve spent buying a car, they made it very easy. They were honest and sold me a gr it was. The salesman was great. By far the shortest amount of time I’ve spent buying a car, they made it very easy. They were honest and sold me a great car, for a great price. I would definitely buy there again . More

by kgullive Verified Customer Verified Customer

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sales people are actually nice. i feel bad for them that the service department kills it for them. dishonest service department. do not TRUST dealership Reported wrong mile i feel bad for them that the service department kills it for them. dishonest service department. do not TRUST dealership Reported wrong mileage to CarFax, added 200,000 to my car. Quoted one price to me on phone, then tried to get my wife to proceed but wiht a higher price. More

by OSAP Verified Customer Verified Customer

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Anthony was extremely professional and took the time to explain everything about my used jeep Amazing person explain everything about my used jeep Amazing person More

by isamcd Verified Customer Verified Customer

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