John Weicherding | Page 14

Well where do I start? Elder Ford was great about selling me my new truck, John was very professional and polite and made me feel like a valued customer. That's where the p Elder Ford was great about selling me my new truck, John was very professional and polite and made me feel like a valued customer. That's where the positive stops unfortunately. About 2 weeks after I purchased the truck(2022 F150, gold certified pre owned) I noticed the transmission shifted pretty harsh at times, and there was noticeable clunk from the rear axle. I scheduled an appointment and dropped the truck off( they gave me a loaner on this visit) and waited a few days before checking in. They told me they hadn't gotten to checking out the rear axle noise yet, but they did do a reset on the transmission software. My advisor asked if I could come take a ride with the tech to point out the noise, so I did and he confirmed he heard it as well. I figured I'd hear back from them later that day, or the following day at the latest. Not so much. 2 days later, I was informed that it would probably be 2 weeks before he could diagnose it and to just stay in the loaner and they'd call me when they had a diagnosis. Well later that week I came and picked my truck up because I needed it for some yard work I was doing, and thought I'd be doing them a favor by not risking damage to their loaner truck. Knowing what I know now, I should've just kept it anyway. Fast forward 2 weeks, I called to make another appointment for the rear axle diagnosis and to correct the ongoing transmission issue. I was told they were 2 to 3 weeks out on appointments, so I called Ford customer service and they were able to get me an appointment on July 25th(this past Tuesday). Well I dropped it off, and was told they had no loaners available, but that they'd be able to at least look at the truck by Friday because I told them I needed to have something to drive before I go back to work Monday(I am on vacation this week). My service advisor reached out Wednesday afternoon to inform me they hadn't looked at it yet, but she'd check back in the morning. Well after trying to get a hold of her all morning, she finally responded and told me it would be next week sometime before the tech could look at my truck. Why would you set me an appointment for diagnosis on a specific day, when the truck is just going to sit there for a week? She also told me to expect it to take 1 to 2 weeks every time I bring the truck in for an issue. The service manager is supposed to reach out to me sometime tomorrow, but at this point I have zero expectations that anything will get resolved. If service after the sale is a priority to you, I'd highly recommend doing business elsewhere, because their service department is a joke. More

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Staff was very polite a friendly. I feel as if John and Kris went above and beyond from the beginning introduction to the closing signature. I feel as if John and Kris went above and beyond from the beginning introduction to the closing signature. More

by tisbyk Verified Customer Verified Customer

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WORTH THE READ! !! After searching through thousands of vehicles across the nation for my specific model of 2021 Toyota Rav4 XLE, John was able to help get me the BES !! After searching through thousands of vehicles across the nation for my specific model of 2021 Toyota Rav4 XLE, John was able to help get me the BEST price on the market. Unlike most dealerships, I walked out paying the price we agreed upon and not a penny more. John was extremely helpful from start to finish. I was absolutely blown away by the amount of information he provided immediately, and he never once failed to answer any of my questions. Not only did he help me with this vehicle, he went out of his way to pick my mother and I up from the rental car company so we didn’t have to drive home in 2 separate cars. I’ve been to numerous dealerships and none of them compare to my experience with John at Elder Ford of Tampa. This man deserves a raise for his quality of service!!!! As someone who personally drove for 9 hours to purchase a vehicle from this dealership, I truly recommend everyone near or far to check them out. I couldn’t be happier with my vehicle! More

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Outstanding service from the entire elder ford team. John went the extra mile finding the right truck at the best price for my family. John went the extra mile finding the right truck at the best price for my family. More

by walshbrian38@yahoo.com Verified Customer Verified Customer

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I appreciate it that John gave me straight details and facts. And I also appreciate it that they let me bring in my own financing. I saved percentage points with that. It was a process that didn’t give m facts. And I also appreciate it that they let me bring in my own financing. I saved percentage points with that. It was a process that didn’t give me a headache for sure. There was no high pressure. There was no stress involved. More

by mucerinocy Verified Customer Verified Customer

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John was amazing to work with. He had the Jeep ready for us when we got there and helped expedite the buying process. We will definitely recommend him. He had the Jeep ready for us when we got there and helped expedite the buying process. We will definitely recommend him. More

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Reinaldo was good and helped communicate 100%, without being too pushy. Liked his personality and straight-to-the-point responses. The actual dealership and upper staff can use some classes in etiquet being too pushy. Liked his personality and straight-to-the-point responses. The actual dealership and upper staff can use some classes in etiquette and “smart xxx commentary” restraint. Also, throw in misogynist restraint classes as well. Overall, for a “slow day” that they said “should be pretty quick and hope you didn’t wait too long”, they took their time strolling around and making unnecessary small talk when I told them I had somewhere to be and was very busy. Response I got was “Well, aren’t we all.” — not really, if you want to compare careers and personal life… but okay. Just stick to focusing on the paperwork and not talking down to me, thanks. More

by idk.tampa Verified Customer Verified Customer

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John Weicherding put in significant extra effort to find my daughter the right truck at the right price. For the first time ever I am beyond happy with the purchase of a new vehicle. I’ll note that your c my daughter the right truck at the right price. For the first time ever I am beyond happy with the purchase of a new vehicle. I’ll note that your customers service reps post purchase have been awesome as well! More

by walshbrian38@yahoo.com Verified Customer Verified Customer

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Our relationship started out Rocky but John and David came around and they put me in a new Ford Bronco Raptor which is probably one of the hardest vehicles to get your hands on right now and they sold it came around and they put me in a new Ford Bronco Raptor which is probably one of the hardest vehicles to get your hands on right now and they sold it to me for much less then they had too because somebody would have paid whatever they asked for this amazing vehicle. It’s rare to find a salesperson who is 100% honest and with morals but John with Elder is a great man that went above and beyond when he didn’t have too, he stayed really late to help me get insurance and because of my lack of insurance it wasn’t easy. If I ever need another new vehicle I will be going back to Elder but since my 2023 Ford Raptor has a lifetime drivetrain warranty I am set for now. Thank you John, David and the rest of Elder keep up the good work, you made a lifetime friend and believer that not all salespeople are crooks! Much Love: your friendly neighborhood xxxxxxx RD! P.S. My Bronco is better than your Jeep! More

by Mogy Verified Customer Verified Customer

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I am keep callimg to ask some issue about my cae nobody answer or return my phone call answer or return my phone call More

by cempolatulu Verified Customer Verified Customer

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