Jon Gosling | Page 36

Professional and efficient Great service experience with help from Jon &Chris. Easy and effective check in and pick up of car. Service work explained simply and whole transactio Great service experience with help from Jon &Chris. Easy and effective check in and pick up of car. Service work explained simply and whole transaction was effective. More

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John Goslin is amazing I enjoyed working with John Goslin, friendly and cares about the customer! I love going to the dealer, due to the good service provided, quick respons I enjoyed working with John Goslin, friendly and cares about the customer! I love going to the dealer, due to the good service provided, quick response More

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Only Porsche dealer I use in Houston Have owned a Porsche’s for many years and was totally loyal to the one on 59..... everyone has left there and their business model is completely diffe Have owned a Porsche’s for many years and was totally loyal to the one on 59..... everyone has left there and their business model is completely different. I moved to Porsche North Houston and my only regret is not doing it sooner! More

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Diagnosis Previously scheduled vehicle for a campaign repair and a day before bringing in I fueled up with bad gas that triggered warnings on dashboard for chec Previously scheduled vehicle for a campaign repair and a day before bringing in I fueled up with bad gas that triggered warnings on dashboard for check engine. Took to nearby Porsche dealer and they immediately said I needed a high pressure fuel pump and 8 ignition coils. I disagreed and took vehicle to Porsche North Houston for diagnosis. They inspected vehicle and stated that a fuel pump was not culprit. Reset computer after campaign repair and last few days car has responded 100%. Long story short, I only needed 3 coils in which labor was free due to campaign repair because they had to remove anyway to complete repair. Also I elected to change all 8 spark plugs which was no labor charge as well. This is the only dealer from this point forward I will take for service or diagnosis. Thank You Jon and Chris More

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Jon was outstanding! Careful and detailed work. I am grateful! I would highly recommend him and this store for everyone who needs to service a car. Thank you! Careful and detailed work. I am grateful! I would highly recommend him and this store for everyone who needs to service a car. Thank you! More

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Oil change Excellent service. People treat you like family. Gorgeous facility. Have never had a bad service experience with them. Wish it were closer to the W Excellent service. People treat you like family. Gorgeous facility. Have never had a bad service experience with them. Wish it were closer to the Woodlands More

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Servicing my Cayman I had the 40,000 mile service and a tire replacement performed by North Houston Porsche. They had the car for almost a full week due to the tire deli I had the 40,000 mile service and a tire replacement performed by North Houston Porsche. They had the car for almost a full week due to the tire delivery (agreed duration). I would have liked a bit better communication on scheduling and pickup, as it finally occurred at Friday afternoon rush hour, which was necessary since I needed the car on Saturday. If I hadn't called and pressed them for a pickup time, and just waited for the service reps call, I likely wouldn't have had time to get there before closing due to traffic. Additionally on my drive home I received a warning message that oil level was above maximum but driving was possible. I would have expected that to show up on a test drive, or even idiling in the garage, especially for a $2,000 service visit. Calls to my service advisor on Saturday were unsuccessful, so the car has to sit all weekend until I can get in touch with them on Monday. There were many good details of the visit (loaner, greeting, cleanliness of vehicle upon return, etc.), so I haven't discounted my rating more than one star. However, I would expect a premier dealership to ensure cars are returned with high quality results. More

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Excellent. John Gosling went out of way. John Gosling is awesome. He took the time to go an extra mile to assist with my service. I appreciate him. His assistance was thoughtful and considera John Gosling is awesome. He took the time to go an extra mile to assist with my service. I appreciate him. His assistance was thoughtful and considerate to my situation. I would not purchase a Porsche from another dealership. More

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Service beyond belief exceeded expectations Dealership did great and took care of me in an outstanding matter, I would likely recommend this Porsche dealer to every one , thanks for the great se Dealership did great and took care of me in an outstanding matter, I would likely recommend this Porsche dealer to every one , thanks for the great service . Jon goslin went the extra step to ensure my car was done right More

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Awesome service experience with Jon Gosling. Was very skeptical about repair coverage when my vehicle left me stranded. When I got to the dealership, I was met by Jon and felt like he was sincere Was very skeptical about repair coverage when my vehicle left me stranded. When I got to the dealership, I was met by Jon and felt like he was sincerely concerned about my car. This was a weekend but he assured me he would call early in the week which he did. I truly appreciated the honesty and him letting me know my issue was also a recall item that I was unaware. Later, to discover that Porsche had decided to replace my engine at no cost to me-wow! That really blew me away as I was expecting to get bad news and a huge bill or loss on trade. In the meantime, Jon introduced me to Jorge and spoke about the possibility of purchasing a newer model. When I get ready for my next Porsche, Jorge will be my guy. I am sold on this ultimate Porsche experience! Thanks Jon for going the extra miles in a service driven industry, job well done. More

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