Positive customer service.
Tire rotation appointment delayed; service took longer than expected; about one hour and 45 minutes!
Tire rotation appointment delayed; service took longer than expected; about one hour and 45 minutes!
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by nemgilroy
Verified Customer
Verified Customer
Service Price Transparency
Always friendly staff and booking an appointment on the
weekends makes life easier especially those who can’t make week appointments. Waiting area and bathrooms are kept clean and snacks always avail.
weekends makes life easier especially those who can’t make week appointments. Waiting area and bathrooms are kept clean and snacks always avail.
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by rbautista0039
Verified Customer
Verified Customer
Service Price Transparency
Nov 10, 2026 -
Freeway Toyota of Gilroy responded
Weekend appointments make a difference when weekdays are busy, and we’re glad they work well for servicing your Toyota 4Runner. We also appreciate your kind words about our welcoming staff, tidy waiting area and restrooms, and available snacks.
Steele Driskill
steele.driskill@freewaytoyota.com
I can’t speak to the whole dealership, but the service
department is top notch!
department is top notch!
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by mark.shumate
Verified Customer
Verified Customer
Service Price Transparency
Nov 08, 2026 -
Freeway Toyota of Gilroy responded
We're happy you were so impressed with the service on your Toyota RAV4. Thank you for recognizing our service team!
Steele Driskill
steele.driskill@freewaytoyota.com
Totally satisfied.
Nice and helpful team they helped me a lot. I appreciate them for their support
Nice and helpful team they helped me a lot. I appreciate them for their support
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by KARANDEEPRANA2001
Verified Customer
Verified Customer
Nov 01, 2026 -
Freeway Toyota of Gilroy responded
We're glad our team provided the support you needed during your new Toyota Prius purchase. Thank you for the five stars!
Steele Driskill
steele.driskill@freewaytoyota.com
Friendly but got tired of hearing "this beautiful car".
I just wanted facts not fluff talk. But I am enjoying the car.
I just wanted facts not fluff talk. But I am enjoying the car.
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by loisnelson60
Verified Customer
Verified Customer
Oct 29, 2026 -
Freeway Toyota of Gilroy responded
You wanted clear facts rather than repeated compliments, and we're sorry our sales conversation missed that mark. We're happy you're enjoying your Honda Odyssey.
Steele Driskill
steele.driskill@freewaytoyota.com
Very disappointed, took my car for hubris battery codes.
You charged me 275.00 dolls didn’t find nothing.
Took it to a mechanic charge me 0 dolls and he gave the codes.
Very disappointed
You charged me 275.00 dolls didn’t find nothing.
Took it to a mechanic charge me 0 dolls and he gave the codes.
Very disappointed
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by francisco.lupercio
Verified Customer
Verified Customer
Other Employees Tagged:
Alexander Archila, Johnny Browse, Robert J Castro, Jesus Eravisto, Joseph Gonzales, Steve Heidler, Gevardo Hinojosa, Justice Palms
Aug 24, 2026 -
Freeway Toyota of Gilroy responded
Thank you, Francisco, for your feedback, and we apologize for not delivering an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Steele Driskill
General Manager
steele.driskill@freewaytoyota.com
Buying a car can be stressful and it’s one of my least
favorite things to do but I had an amazing and relatively stress free experience from beginning to end with Jonathan Aguero and everyone else working
favorite things to do but I had an amazing and relatively stress free experience from beginning to end with Jonathan Aguero and everyone else working with me at Freeway Toyota in Gilroy! I love my new(used) Lexus is200t!
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by mrslucero0
Verified Customer
Verified Customer
Other Employees Tagged:
Amber Rosales
Jul 08, 2026 -
Freeway Toyota of Gilroy responded
Jonathan and our team are glad your Lexus IS 200t purchase felt stress free from start to finish. We appreciate you choosing us and hope you enjoy every mile in your new car.
Steele Driskill
General Manager
steele.driskill@freewaytoyota.com
The staff here is very nice and helpful.
We picked the car we wanted and were driving our new car an hour later.
We picked the car we wanted and were driving our new car an hour later.
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by AUDREEZ01
Verified Customer
Verified Customer
Other Employees Tagged:
Alexander Archila, Robert J Castro, Jesus Eravisto, Joseph Gonzales, Gevardo Hinojosa, Oscar Pevez, Amber Rosales, Luis Salas
Jun 01, 2026 -
Freeway Toyota of Gilroy responded
It’s wonderful that our staff helped you select your Honda Accord and get you on the road within an hour. Congratulations on your new car and enjoy every journey ahead!
Steele Driskill
General Manager
steele.driskill@freewaytoyota.com
A pleasant experience buying a accura LTX.
every procedure precise and professional. Keep up the good work.
every procedure precise and professional. Keep up the good work.
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by surjitk
Verified Customer
Verified Customer
May 18, 2026 -
Freeway Toyota of Gilroy responded
Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Freeway Toyota of Gilroy.
Steele Driskill
General Manager
steele.driskill@freewaytoyota.com
La atención es muy satisfactoria,excelente servicio y
trato amable como siempre,un poco tardado esta vez por el recall de mi camioneta,pero necesario
trato amable como siempre,un poco tardado esta vez por el recall de mi camioneta,pero necesario
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by menchacasgardening
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jason Rosales
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