Jonthan Turk | Page 39

Wondeful service experience. Jon did a great jod explaining everything thar was do e and still has to be done. He followed through on everything. explaining everything thar was do e and still has to be done. He followed through on everything. More

by ALECWILBUR Verified Customer Verified Customer

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Always a pleasure dealing with the staff.proffesionals at Thier best will recommend to a friend ,and I will always bring my car to be serviced here. Thier best will recommend to a friend ,and I will always bring my car to be serviced here. More

by andrewmcguire04 Verified Customer Verified Customer

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Disappointing I'm having an intermittent problem with my radio/infotainment system. The diagnosis was "fault found" in system. This car is 3 yrs old and the system I'm having an intermittent problem with my radio/infotainment system. The diagnosis was "fault found" in system. This car is 3 yrs old and the system is a premium option. I find this nebulous diagnosis lacking and unacceptable. I can't help but suspect that either VW knows more about this issue than stated or at very least they would be interested in researching further into a possible defect. A suggested $2,000. replacement is something of an insult, considering the age of the vehicle. I am extremely disappointed with VW, with the litany of issues I've had with this 2017 Passat SEL Premium (my third VW, in the last 8 yrs.). Not very long ago your service dept. assisted me in getting to the source of a problem that had been misdiagnosed by another VW dealer, who recommended a costly solution that would not have resolved the issue. Your service mgr. interceded with VW customer care, on my behalf, who until that time were discounting my position. That has not been forgotten; however I find this "new" issue another symptom of a flawed system. I do enjoy many aspects, of my vehicle. Sadly these negatives have grossly overshadowed those and has severely damaged my faith, in this brands reliability. The questionnaire offers only two options for a service recommendation; in fairness an "unsure" third option would be my best choice. More

by RC 466 Verified Customer Verified Customer

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Jonathon Turk, Assistant Service Manager, prepared a quote for me to fix a leaky moonroof. He said that $140 was the diagnostic charge but it took less than 1 hour of labor to diagnose. He THEN stated t quote for me to fix a leaky moonroof. He said that $140 was the diagnostic charge but it took less than 1 hour of labor to diagnose. He THEN stated that the whole moonroof needed to be replaced to the tune of $2800 dollars PLUS labor. I took the car to my local mechanic and he said it was a clog that could be fixed. It would cost no more than $700 to repair. This was an attempted robbery by Sunrise VW. More

by SUPERB_BELLO Verified Customer Verified Customer

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Everyone was very helpful and efficient. I don't know what else to say, happy with Sunrise VW and when.ready will get my next car there what else to say, happy with Sunrise VW and when.ready will get my next car there More

by JOACAN Verified Customer Verified Customer

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Did a great job at actually finding out what was wrong with my car. Great experience, clean dealership and nice employees. I would highly recommend. with my car. Great experience, clean dealership and nice employees. I would highly recommend. More

by emilyj407 Verified Customer Verified Customer

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Sunrise Volkswagen is the only dealership I feel comfortable working with. I feel like they really try to work with you, are honest and professional comfortable working with. I feel like they really try to work with you, are honest and professional More

by WCOZINE Verified Customer Verified Customer

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Excellent service very professional courteous an overall good experience. thank you for providing a professional service and treating my with respect. very friendly and organized. good experience. thank you for providing a professional service and treating my with respect. very friendly and organized. More

by FAITHBEYONDMEASURE768 Verified Customer Verified Customer

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Some good, some not so good Most of the experience was ok. However, when a price is given, it should be the WHOLE price. My invoice had $60 worth of "add ons" (over 10%) which Most of the experience was ok. However, when a price is given, it should be the WHOLE price. My invoice had $60 worth of "add ons" (over 10%) which I was not happy about AT ALL. If there are EPA fees, shop fees, etc, just put those into the price upfront. I felt very deceived. More

by Dog Park Annie Verified Customer Verified Customer

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