Jordan was terrific!
Gave me excellent advice and provided superb service. And the Subaru mechanics did a great job fixing my airbag system.
Gave me excellent advice and provided superb service. And the Subaru mechanics did a great job fixing my airbag system.
More
by CHMDAR
Verified Customer
Verified Customer
Service Price Transparency
Customer service was helpful, informative, efficient,
and friendly. I highly recommend them for key replacement. I have a beef with Subaru for making such xxxxty keys that fall apart. there's no key an
and friendly. I highly recommend them for key replacement. I have a beef with Subaru for making such xxxxty keys that fall apart. there's no key any more; just a shaft and the computer. I love Subarus but you keys suck!
More
by deb25
Verified Customer
Verified Customer
Service Price Transparency
Sep 08, 2025 -
Brattleboro Subaru responded
Thanks so much for the kind words about our team—we’re really glad we could help with your key replacement! We know how frustrating it can be dealing with fragile key designs, and we appreciate you sharing your experience. While we can’t change how Subaru makes their keys, we’re here to make the replacement process as smooth and stress-free as possible. Thanks again for the recommendation!
They did the job on time and were polite and
professional. There were no problems.
professional. There were no problems.
More
by Baxendale.david
Verified Customer
Verified Customer
Aug 28, 2025 -
Brattleboro Subaru responded
Thank you so much for your kind words! We're thrilled to hear that everything went smoothly and that our team delivered on time with professionalism and courtesy. Your satisfaction means a lot to us, and we’re glad we could make the experience hassle-free. Looking forward to helping you again in the future!
Customer service was great and they were done sooner than
expected. My appt was later in the day, the snacks they usually offer were almost gone, but the beverage options were great!
expected. My appt was later in the day, the snacks they usually offer were almost gone, but the beverage options were great!
More
by rollins.michelle
Verified Customer
Verified Customer
Service Price Transparency
Aug 28, 2025 -
Brattleboro Subaru responded
Thanks so much for your thoughtful review! We're thrilled to hear that our team delivered excellent customer service and got everything wrapped up ahead of schedule—that's always our goal. We appreciate your feedback about the snacks later in the day and will definitely look into keeping them better stocked for our afternoon guests. Glad the beverage selection hit the mark though! Looking forward to welcoming you back soon.
The time estimate for the work that Jordan gave me was
very accurate and that was very helpful.
very accurate and that was very helpful.
More
by DRS151
Verified Customer
Verified Customer
Service Price Transparency
Aug 22, 2025 -
Brattleboro Subaru responded
Thank you so much for sharing your experience! We're thrilled to hear that Jordan's time estimate was spot-on and made the process smoother for you. Clear and accurate communication is something we really value, and it's great to know it made a difference. We'll be sure to pass along your kind words!
The service department is the best in the business with
the staff always being helpful and kind.
the staff always being helpful and kind.
More
by msellie23
Service Price Transparency
Aug 19, 2025 -
Brattleboro Subaru responded
Thank you so much for the glowing review! Hearing that our service department stands out as “the best in the business” truly means a lot. Our team takes pride in being both knowledgeable and kind, and it’s wonderful to know that it makes a difference. We’re grateful for your trust and look forward to continuing to provide the top-tier care you deserve!
Very pleased with this dealership.
I trust the work done to be the best for my car.
I trust the work done to be the best for my car.
More
by kt.cutler
Verified Customer
Verified Customer
Aug 13, 2025 -
Brattleboro Subaru responded
That's wonderful to hear—thank you so much for your kind words! We're thrilled that you feel confident in the care and expertise we provide. Earning your trust means everything to us, and we're committed to keeping your car running at its best. If there's ever anything more we can do for you, just let us know!
I came in without an appointment due to unexpected
trouble while traveling to Vt from NJ. I was told that they were fully booked, but would try to fit my car in. When someone returned a loaner, they o
trouble while traveling to Vt from NJ. I was told that they were fully booked, but would try to fit my car in. When someone returned a loaner, they offered it to me, as they knew I had business I had to complete in the area. This allowed me take care of business for my elderly aunt, who needs help. There is not enough time or space to sing the praises of Jordan and the Subaru team in Brattleboro. When I thanked them profusely for their help, Jordan responded with, “When we say Subaru is all about the love, we mean it.” This, THIS is why I have a Subaru. This is what customer service looks like.
More
by AH
Verified Customer
Verified Customer
Service Price Transparency
Aug 07, 2025 -
Brattleboro Subaru responded
Wow—thank you for such a heartfelt review! Stories like yours truly capture what “Subaru love” is all about. Jordan and the Brattleboro team will be so touched to hear how their kindness and flexibility made a real difference during a stressful time. Offering the loaner so you could care for your aunt speaks volumes about their commitment to people, not just cars. We’re honored to be part of your journey—and proud to have earned your trust. This is exactly why we do what we do. Thank you for being part of the Subaru family!
I was pleased with the service received and would
recommend Brattleboro Subaru to other Subaru owners.
recommend Brattleboro Subaru to other Subaru owners.
More
by DEKFROMER
Verified Customer
Verified Customer
Service Price Transparency
Jul 30, 2025 -
Brattleboro Subaru responded
Thank you so much for your kind words! We're thrilled to hear you had a great experience at Brattleboro Subaru. Your recommendation means the world to us, and we're honored to be a trusted destination for Subaru owners. We look forward to welcoming you back whenever you need us!
Thank you for the awesome customer service team and all
the folks at Brattleboro Subaru!
the folks at Brattleboro Subaru!
More
by SCHWARTZ.C
Verified Customer
Verified Customer
Service Price Transparency
Jul 28, 2025 -
Brattleboro Subaru responded
Thank you so much! We are so glad to hear that our team delivered top notch customer service! We look forward to your next video!