So excited to drive my new(to me) car!
Thanks so much you guys you rock!
Thanks so much you guys you rock!
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by Jamiehowell32
Other Employees Tagged:
Rocky Hartwell
May 25, 2023 -
Motors Northwest responded
Ecstatic for you Jamie! Congrats again! Happy travels ... and any time that you need anything at all auto-related, service, parts, general advise .... just let us know! We will be here for you ma'am, ready to rock the assistance!
They were great to deal with no pressure.
Everyone was professional and honest. Would definitely buy from again.
Everyone was professional and honest. Would definitely buy from again.
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by Mfifty5
Jul 24, 2023 -
Motors Northwest responded
Nicest Toyota Tacoma in the country Scott! and Supercharged, super-awesome! Congrats again sir. Thank you for your review.
Awesome and easy process no pressure to buy and gave us
fair deals I sure love my new car
fair deals I sure love my new car
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by evanleckenby
Jul 24, 2023 -
Motors Northwest responded
Congrats again Evan! Very very nice car! Great choice!
It was a could’ve been better experience overall.
Typical used car dealers who stretch the truth and use misleading advertising that isn’t discoverable in the initial overview of the vehicle. Like th
Typical used car dealers who stretch the truth and use misleading advertising that isn’t discoverable in the initial overview of the vehicle. Like the trunk latch nearly falling off, advertised heated steering wheel, and a back up camera that aren’t part of this vehicle. The TPMS light is on which they “had the tire guy check out” and was told “nothings wrong” quickly reviewed the owners manual and it’s a full on TMPS malfunction! Salesman says one thing, finance guy says another in regard to dealer warranties, info that was offered up and not even inquired about. I was there for about 2+ hours even though I did all my own pre approval financials. But if you’ve got time to kill and are in the market for an ok car that looks good on the surface then you should check these guys out. Oh and if you do buy from them I hope you have a strong stomach because the finance guy was spitting tobacco into a Starbucks cup the whole time I was signing papers…. 🤢
So yeah to recap… if you enjoy being mislead and grossed out then totally go here otherwise DEFINITELY go somewhere else.
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by Tiffany
Other Employees Tagged:
Kalayna Gilbertson
Apr 13, 2023 -
Motors Northwest responded
Thank you for your candid review Tiffany. We apologize. Like you, spending a lot of time during your visit doing your due diligence, inspecting the car and negotiating along with your advisors, we try and do our best job, inspecting, servicing and reconditioning every vehicle that we offer. Additionally, we hold ourselves to the highest of customer service standards. Obviously, we misunderstood your excitement, acceptance of the vehicle and deal you offered, we fell short on this for you. We at no time, throughout the transaction wanted you feel forced to buy the vehicle or to not be able to walk away at any time. Your experience described now comes as a complete surprise to us and a disappointment. We are genuinely sorry for this experience up to now. Please reach out to any member of our management staff, no strings attached, we have options for you such as to take the car back, to listen and rectify the situation. We look forward to hearing from you, completely satisfying you and learning how to improve.
Friendly staff!
Straightforward process when purchasing my vehicle. Gave great trade in value for my old vehicle.
Straightforward process when purchasing my vehicle. Gave great trade in value for my old vehicle.
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by JL
Other Employees Tagged:
Keith Jackson
May 25, 2023 -
Motors Northwest responded
Thank you JL for your five-star review of our business practices.
Thank you for helping me getting into a new to me car.
Appreciate your team over there.
Appreciate your team over there.
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by April
Other Employees Tagged:
JD Beierle, Roland Brooks, Kalayna Gilbertson, Junior Hartwell, Keith Jackson
Apr 13, 2023 -
Motors Northwest responded
Congrats again April! So happy for you! Thank you for your appreciative review.
this dealership is very professional and helpful i am
grateful for what they did for me when i went in. Nick was amazing.
grateful for what they did for me when i went in. Nick was amazing.
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by Tyler.kane
Other Employees Tagged:
JD Beierle, Sophia Benzin, Junior Hartwell, Rocky Hartwell, Keith Jackson, Nick Romanov, Demontae Sonnier, Diana Wanjiru
Apr 13, 2023 -
Motors Northwest responded
Right-on-Ty! Congrats again! Thank you for your kind words regarding our staff members. Any time that you need anything at all auto-related do not hesitate to reach out to us. We will be flattered to assist.
Had some issues with the paperwork at first, but they
came through in the end and fixed it and I saved big on my monthly payment. Thanks guys.
came through in the end and fixed it and I saved big on my monthly payment. Thanks guys.
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by WhiteRebel16
Other Employees Tagged:
JD Beierle, Rocky Hartwell
Apr 13, 2023 -
Motors Northwest responded
MOPOWER! Congrats again & thank you for your candid wonderful review and your recommendation for Jordan, Rocky and JD! Keep these guys in mind anytime that you need anything at all truck-related, we will be glad to assist.
The staff at Motors NW exceeded my expectations.
From Destiny in the office, to Jordan in sales, to Keith in finance, all are truly exceptional at getting me into the vehicle I wanted. And while the
From Destiny in the office, to Jordan in sales, to Keith in finance, all are truly exceptional at getting me into the vehicle I wanted. And while they are still a business and are there to earn money, it is very clear to me their priority is to earn my business first and do so with integrity. Even when things didn’t go exactly as I had planned (my fault not theirs), they were honest and upfront at every step of the way and I respect that.
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by AndrewF
Other Employees Tagged:
Keith Jackson
Apr 13, 2023 -
Motors Northwest responded
"Oh-what-a-feelin-Toyota!' Congrats again Drew! Happy for you sir! Thank you for your wonderful review. &, please remember, anytime, anything at all auto-related, we are here for you.
Excellent feedback, good response, good details.
Willing to work on cost and delivery out of state.
Willing to work on cost and delivery out of state.
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by fredetreece
Other Employees Tagged:
Rocky Hartwell
Apr 13, 2023 -
Motors Northwest responded
Long-Distance-Congrats Fred! Congratulations again & thank you for your excellent review. Anytime that you need anything at all, do not hesitate to let us know, we will be glad to assist.