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Jordan Leach
Jordan Leach | Page 6
Service Consultant
International Mercedes-Benz of Milwaukee
2400 S. 108th Street
Milwaukee, WI 53227
159 Reviews
159 Reviews of Jordan Leach
Verified Customer
October 18, 2023
The service was top notch and the staff was friendly and professional. This was my first visit to this facility and I am very impressed with the level of service received. From check in to check out...amazi professional. This was my first visit to this facility and I am very impressed with the level of service received. From check in to check out...amazing. Thank you for the follow u calls, the explanation of services and the video from the tech! What an above and beyond service. The facility is also immaculate! More
by KIMBERLEE.CARR
October 16, 2023
Jordan was very professional. He reviewed with me the problems with my vehicle and kept me updated on the work being done. He was very pleasant to deal with. He reviewed with me the problems with my vehicle and kept me updated on the work being done. He was very pleasant to deal with. More
by JSVILLWOCK19
October 15, 2023
My service writer was very helpful and understanding of waiting on insurance company got the job done well and fast appreciate you guys fixing my car Thankyou. waiting on insurance company got the job done well and fast appreciate you guys fixing my car Thankyou. More
by NUNUSTOWING
Other Employees Tagged: Peter Markut, Jeff Rivi, Brad Baranowski
October 04, 2023
When I leased this vehicle, I ordered from a salesman and negotiated with the Audi Business Manager....but when I came in to pick up the vehicle...both had left IA. So the new Business manager admitted that negotiated with the Audi Business Manager....but when I came in to pick up the vehicle...both had left IA. So the new Business manager admitted that he had no idea what had been negotiated. So I said ‘just give me the same lease and lease adders /riders I had last time...namely dent / ding coverage and wheel coverage. So at 20K miles I asked for some of the wheel work...but the lease didn’t show that...or any coverage . When I took my 2022 Q7 in for 10K service, I complained that the brakes pulsed...especially when it was operating in Assisted cruise mode. They found nothing. When I took it in recently for 20K service, I said it was worse, and I could make it pulse myself. This time they agreed....and told me it would cost ME $2250. to replace the front rotors and fix it. So an $85,000. Vehicle needs new brakes @ 20,000 miles...and that is on ME? The MMI has never been right on this car....but there ‘may be a fix coming in the future!’ Wow. I called the IA Service Manager and the Audi Business Manager and got no return call or satisfaction. With the current battle between traditional Dealerships and Carvana, etc....wouldn’t you think they would try to differentiate themselves in a positive way? More
by RLFREEMAN
Other Employees Tagged: Peter Morawski
September 29, 2023
Came in for the overpriced Service B appt and also asked for the used car manager to look at our car for a potential early lease turn-in/buy back. I asked if it would be possible for a cheaper option for s for the used car manager to look at our car for a potential early lease turn-in/buy back. I asked if it would be possible for a cheaper option for service was available because worse case our lease is only till May 2024. They made every excuse that it would be better to do the Service B and so I said whatever just do it. They said doing it may help if we wanted a potential early lease turn-in/buy back. I left in the car they provided me and went home. I was called about 1:40pm letting me know the car was ready and that they suggest new tires. Hhmmm, seemed questionable as this car has less miles and is driven hardly ever compared to the GLE350 that I turned in early August & that vehicle did NOT need new tires hence more driving done in it. The guy said nothing. So, I went to get my car. I waited outside but no service door opened. So, I parked the car outside the service door, got out & went in to the garage. No one was around. The one guy that did walk through never acknowledged my presence. One of the guys finally walked in and was quick to hand me the bill and tell me to pay up front. I said, ummm what about the appraisal? The guy said “I thought he was coming up” (assuming he meant the used car manager). But no one ever came out. He guided me up to the front desk to pay. I brought out a computer and he said he had to enter it and reprint the bill. It took 10-15 mins; even the office lady looked his way a few times with the look like “where are you/what’s taking so long?” I paid the bill and then asked where the keys were. The guy said they were in the car, since it’s parked in the garage. I got to the car and opened up to get in. The car was a hot mess- no car wash/vacuuming out. I asked why not and he said the car wash is down because of repavement. There are other high end dealerships connected to this one and they “borrow” one from BMW, Audi, Maserati, etc? I once again asked about the appraisal and the guy says, “oh we took pictures and he will email you the appraisal.” Hhmmm…when did this change & why wasn’t I told this the other 3 times I asked? It was a very disappointing service and I felt like they could have cared less I was there! Not happy! More
by E_FREITAG75
Other Employees Tagged: Peter Markut, Jeff Rivi, Brad Baranowski
