Jordan Russell
Jordan Russell at Academy CDJR

Jordan Russell | Page 2

Service Advisor

Academy CDJR

6002 W Field Dr
Tipton, IN 46072

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4.9
368 Reviews
4.9

368 Reviews

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368 Reviews of Jordan Russell

March 24, 2026

Dealership Rating
Employee Rating

Jordan was amazing as always. Friendly greeting as soon as I arrived. He explained the process they were going to perform to ensure the recall on my Wagoneer was handled appropria More

by darrin.haynes2
Recommend Dealer
Yes

Other Employees Tagged: Jordan Russell

Mar 30, 2026

Academy CDJR responded

Thank you for the review! We appreciate you!

March 23, 2026

Dealership Rating
Employee Rating

Excellent Extremely excellent and take care of what is needed in a timely fashion Thanks More

by featherstone92.nf
Recommend Dealer
Yes

Other Employees Tagged: Jordan Russell

Mar 30, 2026

Academy CDJR responded

We are more than happy to hear this! We hope to see you in the future! Thanks for the review!

March 23, 2026

Dealership Rating
Employee Rating

Best experience i've ever had at a dealership Everyone at the dealership is so kind More

by Tammyjo26
Recommend Dealer
Yes

Other Employees Tagged: Jordan Russell

Mar 30, 2026

Academy CDJR responded

Thank you for leaving a review! We appreciate your support!

March 23, 2026

Dealership Rating
Employee Rating

Quick to get me in for needed repair or maintenance and always going to extra mile. Great service! More

by ashley.baugues
Recommend Dealer
Yes

Other Employees Tagged: Jordan Russell

Mar 23, 2026

Academy CDJR responded

Thank you for the review! We appreciate it!

March 16, 2026

Dealership Rating
Employee Rating

My service was started and completed in a timely professional manner. Jordan was courteous and professional More

by balintz
Recommend Dealer
Yes

Other Employees Tagged: Jordan Russell

Mar 17, 2026

Academy CDJR responded

Thank you for your 5-star review! We appreciate you!

March 14, 2026

Dealership Rating
Employee Rating

I brought my jeep in to be fixed do to service def light on. Dealership diagnosed erg temp sensor charged $800 to replace it. Less than a week later same message came on. Took jeep back and all of a sudden More

by Dylan_dietrick
Recommend Dealer
No

Other Employees Tagged: Jordan Russell

Mar 17, 2026

Academy CDJR responded

Dylan, we apologize for the inconvenience. Please reach out to our service manager, Matthew at 765.415.4101 to chat more.

Mar 17, 2026

Dylan_dietrick responded

This is the service manager that i talked to while i was in the store. He was no help and only wanted to say there was nothing they could do. They changed the egr temperature sensor and all of a sudden the def pump went out less than a week later with they same message that i brought it to them to being with.

March 13, 2026

Dealership Rating
Employee Rating

Excellent Service Jordan and Matt 💯 Awesome to Work With and for that I present this🏆 More

by SConner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Murphy

Mar 17, 2026

Academy CDJR responded

Thank you for your 5-star review! We appreciate you!

March 12, 2026

Dealership Rating
Employee Rating

Terrible communication! Would not return phone calls . Was told my jeep would be done the next day(Wednesday) but did not get until the following Monday. More

by Unhappy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 17, 2026

Academy CDJR responded

We apologize for the inconvenience. Please reach out to our service manager, Matthew at 765.415.4101 to chat more.

March 12, 2026

Dealership Rating
Employee Rating

Was able to get in when I needed to, and the service was quick, which I really appreciated. More

by spencemail7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2026

Academy CDJR responded

Thank you for the 5-star review! We appreciate you!

March 06, 2026

Dealership Rating
Employee Rating

They were very courteous and quick. Did not recommend anything unnecessary. They explained everything in detail. More

by haunteddoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2026

Academy CDJR responded

Thank you for the review! We appreciate you!

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