José Lopez

My experience has been less than ideal. At first I was very pleased with Corwin Toyota. I will say that the Salesman I worked with was very helpful and knowledgeable. They also had great co At first I was very pleased with Corwin Toyota. I will say that the Salesman I worked with was very helpful and knowledgeable. They also had great communication throughout my purchase. HOWEVER, I have had SEVERAL issues with the financial side. With issues in the paper work, Corwin not submitting forms to the DOR or bank, and questions being answered incorrectly (and then employers lying in an attempt to backtrack). Several times when I called to speak with someone in the financial department, the line went to a full voicemail box. Leaving me unable to leave a message. On the occasion was able to get through, I was often told I would be called back in a few minutes. Those calls would often come days later, or I would try calling back to get a hold of someone. Every time I spoke with someone on the phone I was given a different answer and told my previous answer was incorrect. I have tried accessing my payment plan (that is set up through Toyota) and have been told that it does not exist. Another issue I had was registering my vehicle with the county Treasurer. When I brought my required documents to the treasurers office, they informed me that nothing has been sent to them. When I originally bought my vehicle I was told that I did not need a physical copy of my tax form 6 because that would be sent to the DMV. Then on the phone finance told me that it was being sent to my house and I should have waited for it there. The DMV told me it should have been sent to them, and that is also was my contract says. I went down to the dealership in person to discuss these issues and get the proper paper work. When I finally had this paperwork, I was able to return to the treasurer for registration. The worker at the county Treasurer office informed me that the tax form 6 that I had just gotten that day was filled out incorrectly! She spoke with her manager and they were able to accept it. However, I feel that all of these mistakes are completely unacceptable! I understand that everyone makes mistakes, and I did not expect to purchase a vehicle without some hiccups. I DO expect to work with people who own up to their actions, take accountability, and work to actually fix a problem instead of just trying to avoid a problem until I have to force the issues. Even with this, Corwin Toyota attempted to put a bandaid on the problem and I had to fight for the solution. I'm extremely disappointed. I will never return to Corwin Toyota. Despite how much I may like my new vehicle this has made me rethink recommending the Toyota brand to anyone in general. More

by MC Verified Customer Verified Customer

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Kevin & Jose were both fantastic. Jose kept me updated every step of the way and made the purchase easy & quick so I could get my 4Runner home! Jose kept me updated every step of the way and made the purchase easy & quick so I could get my 4Runner home! More

by ASHLEY.JONES33 Verified Customer Verified Customer

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Comfortable friendly atmosphere. Hassle free free transaction. Corwin Toyota has always been great when servicing my vehicle so that made it easy to decide where to turn for a replac Hassle free free transaction. Corwin Toyota has always been great when servicing my vehicle so that made it easy to decide where to turn for a replacement car. Jose was great! More

by TONICLEE Verified Customer Verified Customer

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I especially appreciated the helpfulness of Jose Lopez. Everyone was very friendly and gave us plenty of time and privacy to make our decision. Everyone was very friendly and gave us plenty of time and privacy to make our decision. More

by De Verified Customer Verified Customer

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Probably the best dealership I have ever been to Jose was great Will probably get another vehicle there great Will probably get another vehicle there More

by Mwagner9420 Verified Customer Verified Customer

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Everyone was courteous. The process of buying and financing our purchase was effortless and kept us at ease. The process of buying and financing our purchase was effortless and kept us at ease. More

by Gerald B Verified Customer Verified Customer

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Awesome place. Helpful and friendly sales staff. Will definitely try and buy my next car here. Helpful and friendly sales staff. Will definitely try and buy my next car here. More

by jaridl71 Verified Customer Verified Customer

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This is a great establishment, the staff is great. Most definitely will remain doing business with Toyota. Most definitely will remain doing business with Toyota. More

by Sanfigueroaraf73 Verified Customer Verified Customer

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Toyota of Bellevue was helpful through the car buying process. We had to wait for an allocation and build and they were transparent about what that process looked like and the unknown timings involved. process. We had to wait for an allocation and build and they were transparent about what that process looked like and the unknown timings involved. More

by AW52 Verified Customer Verified Customer

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Jose was very kind and helped throughout our buying process, I plan on buying from there again someday process, I plan on buying from there again someday More

by ISAACMACKIN1 Verified Customer Verified Customer

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