Jose Cosme

Lake Chevrolet responded

Thank you for your feedback, and we’re sorry to hear about the wait you experienced. An oil change should not feel like such a long process, and we understand how frustrating that can be. At times, our technicians will also complete a multi-point inspection and a vehicle wash as part of the visit, which can add a little time. That said, waiting close to two hours is longer than we would want for a routine service. If we happened to double book the time slot that day, we sincerely apologize for the inconvenience. We appreciate you bringing this to our attention and will review scheduling with our team so we can do better moving forward. Thank you again for your feedback.

Lake Chevrolet responded

Thank you for your fantastic review, Lorne! We're glad to hear that you had an excellent experience with our service, communication, and execution at Lake Chevrolet. It's great to know that our online app scheduling made things easy for you. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet