Jose Esnard | Page 3

Great Lakes Toyota is simply the best dealership I have ever worked with. The staff and business model make the difference. A buyer can choose extras, but they are not forced upon them. You decide what ever worked with. The staff and business model make the difference. A buyer can choose extras, but they are not forced upon them. You decide what vehicle you would like and they do the rest. Honesty, integrity, and dependability are the first words that come to mind. I just purchased a “choice” optioned 2025 4Runner that was located, processed, and delivered without any rhetoric. I travel a great deal and will be back in three years for another. I am currently sharing my experience with my family and friends because there is no alternative to the best! Jose and Great Lakes is the only dealer I will purchase from. No kidding! Simply the best buying experience when the costs of today’s world are a reality. More

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We recently bought a used 2022 Subaru Outback from Great Lakes Toyota/Subaru. It was a new trade in and needed detailed before we could take it home. We waited for that to be done and upon looking it over n Lakes Toyota/Subaru. It was a new trade in and needed detailed before we could take it home. We waited for that to be done and upon looking it over noticed a few cosmetic flaws. The salesman said no problem he would schedule to have everything handled. After waiting to hear from him to get back to us, we decided to message him and then call him. After a couple of weeks we called the dealership and talked to the manager, Todd. He scheduled the work to be done on the car and told us when we could bring it in. Todd kept us updated on the progress of the paint touch ups, a replacement piece of the plastic that goes around one of the windows, etc. After a few days he called and said our vehicle was ready to be picked up. We drove the rental car (which was a brand new Outback) back to the dealership. We were greeted by friendly staff who took us to Todd's office, where he greeted us with a hello and a handshake. Our car was brought around to us, and I want to tell you, it sparkled on the outside and the areas on the outside were fixed and you couldn't tell they were ever there. The inside had been detailed and was fresh and clean and swept out very thoroughly compared to the first day we took it home! We absolutely LOVE our 2022 Subaru Outback now! Todd and his team went above and beyond to make us happy with our purchase. Thank you so much! EXCELLENT CUSTOMER SERVICE! More

by DBKITTLE Verified Customer Verified Customer

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José is an awesome salesman. The service department not so good. The guy at the service department told me that a Hitch receiver could not be installed on my new truck. I called The service department not so good. The guy at the service department told me that a Hitch receiver could not be installed on my new truck. I called a different Toyota dealership and they are installing it on Monday. Unfortunately I have to now drive to a different dealership 40 miles away. More

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We went in for a test drive and went home with a car! The experience was great start to finish. The experience was great start to finish. More

by DMROSSMAN04 Verified Customer Verified Customer

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Service Dept. courteous and efficient. Appreciate their willingness to take time for explanations and hands-on help. courteous and efficient. Appreciate their willingness to take time for explanations and hands-on help. More

by CATHERINEBROWNE Verified Customer Verified Customer

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Excellent experience from start to finish. Jose is made the whole process easy and provides outstanding service. I would 100% recommend buying from here! Jose is made the whole process easy and provides outstanding service. I would 100% recommend buying from here! More

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They made my first time buying experience as easy as possible and were incredibly accommodating and friendly possible and were incredibly accommodating and friendly More

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Great place. Worth the drive. Way better than Yark in Toledo! This is our new go-to service center. Worth the drive. Way better than Yark in Toledo! This is our new go-to service center. More

by GURZYNDJ Verified Customer Verified Customer

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Service was amazing. Highly recommend these amazing individuals. Top notch team of incredible and professional individuals. Huge shout out to both Jose and Brandon for th Highly recommend these amazing individuals. Top notch team of incredible and professional individuals. Huge shout out to both Jose and Brandon for their help. More

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Smooth buying process, helpful staff, good communication, willingness to support key buying criteria with ease & supported reasonable negotiations with minimal pushback. Would recommend. willingness to support key buying criteria with ease & supported reasonable negotiations with minimal pushback. Would recommend. More

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