Joseph Rizzi III | Page 63

Got exactly what we wanted Our salesman Mark was awesome and helped my wife and me get exactly what we wanted. Handled everything and made the whole process very easy. Go check Our salesman Mark was awesome and helped my wife and me get exactly what we wanted. Handled everything and made the whole process very easy. Go check him out! --Alex and Scott More

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Spoke to soon on initial review! Spoke too soon- while my original review was 5 stars as I wrote it while in the dealership after finding my car and waiting for a price etc./finance t Spoke too soon- while my original review was 5 stars as I wrote it while in the dealership after finding my car and waiting for a price etc./finance to call me back ( in the name of receiving a free oil change/tank of gas)- the treatment towards the end of the purchase has me changing my tune entirely. While James was helpful in finding the right car, once I was turned over to inventory manager/ finance and was able to look at the numbers, I realized I was being screwed over. I had asked what was the price I was paying for the car after all factory rebates- they basically couldn't tell me what I was buying the car for and what rebates were applied- just that my payments would be within my budget (depending on APR). Once I got in the finance office, I realized they had increased the MSRP on the car by 2k, and then gave me all the rebates I came across on their website. I felt cheated but they told me "they would look into it", within a few minutes the price of the car finally became apparent and the overall monthly payment was magically under my budget (roughly 50$ less a month). I honestly feel like they were trying to double dip, in getting the most out of me, and getting reimbursed by Jeep for all the factory rebates they could apply. I feel this way because Joe- couldn't look me in the eyes afterwards, and never apologies if this was a true "error", once I caught on to the game I was essentially ignored the rest of the time I was there. I wish that was the end of it, but there was another screw up and lack of communication as there were two identical cars for sale. I ended up getting a different car (VIN number) then what was on all the paperwork I signed off on- I caught this error only after I got home, and had to drive back to get them to fix it. If there was clear communication, and proper customer service (because essentially I was thrown the keys and told to go ( with no tour of the service center etc. as promised) than this issue would have been caught by them and not me). Service is poor once you agree to buy a car and start the purchase process-pricing is not transparent nor honest ( I guess that what you get these days.) More

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